Organization: Tenant Resource Center
Location: Madison, WI
Hours: Fulltime, limited evenings/weekend work required. Flexible schedule possible
Benefits: 28 paid personal/vacation days annually including flexible paid holidays
100% Premium Coverage for Individual Health, Vision, Dental Insurance
Housing counselors provide information and answer questions about housing rights and responsibilities for tenants, landlords, and service providers. Housing counselors also assist in outreach activities through community presentations and workshops. The bi-lingual housing counselor coordinates and executes agency outreach efforts in the Spanish-speaking community.
Housing Counselors report to the Tenant Services Program Director.
· Provide information and answer questions about housing rights and responsibilities to tenants and landlords and housing agencies in English and Spanish.
· Present to groups of tenants, landlords, and housing professionals on housing laws and legislative changes.
· Assist in developing a newsletter, brochures, and other written materials for tenants, landlords, and housing professionals.
· Maintain and distribute comprehensive housing information in Dane County.
· Assist in obtaining feedback from the public, evaluating our services, making suggestions for our services, and implementing programmatic changes.
· Record statistical data and assist in contract reporting requirements.
· Other duties as assigned.
· The successful applicant will be proficient in either Spanish or Hmoob.
· Case Management experience or social work-related degree a plus, but not required.
· Demonstrated ability to deal professionally with persons of diverse backgrounds and abilities in extreme personal crisis.
· Demonstrated ability to work with a high degree of cultural competency.
· Creative problem-solving skills, including ability to respond creatively to crisis situations.
· History of positive working relationships with people of diverse racial/ethnic, socio-economic, and educational backgrounds.
· Be trained or ability to be trained as a housing counselor in local, state, and federal housing laws, consumer protection laws, and small claims court procedures.
· Good organizational skills and ability to work independently and with close attention to details.
· Excellent oral and written communication skills, including a pleasant phone manner.
· Training or ability to learn about government and social service agencies that assist renters and persons without homes.
· Commitment to non-profit organizations.
· Ability to have a flexible schedule, including limited work during evenings or weekends.
To Apply: Resumes and cover letters may be mailed or hand-delivered to our Williamson Street address or e-mailed to firstname.lastname@example.org by 6pm on Friday, July 26th. Please mark your submission “Housing Counselor.”