Provides a variety of office and field activities to manage and monitor families transitioning from homelessness to housing. Duties include orienting all eligible participants to the program(s) and providing housing search and supportive services to promote participants self-sufficiency, integration into the community and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants. The principal duties are performed both in a general office environment and in the field and community where program participants reside.
- Assist participants in locating and securing housing of their choice.
- Assess housing barriers of families experiencing homelessness to determine housing and service needs.
- Use Progressive Engagement to customize plans for each participant
- Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing; serve as an ongoing liaison between property managers, neighbors, and participants.
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
- Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
- Assist in the development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions.
- Assist participants in the development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network to ensure ongoing direction and support as needed.
- Identify participant strengths and barriers to stability and assist participants in reducing barriers and linking to resources/services.
- Conduct regular home visits to ensure stability and progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving and identification of resources to assist with the reintegration of participants in the community.
- Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
- Adhere to HMIS data quality standards and perform data entry tasks in a timely manner.
- Follow documentation standards and complete documentation promptly.
- Transport clients as necessary.
- Maintain a working knowledge of rapid rehousing best practices.
- Other duties as assigned by supervisor or Dane County Coordinator.
What we are looking for in you:
Education: Bachelor’s degree in social work or related field.
Experience: Case and crisis management training and experience.
- Good oral, written and interpersonal communication skills.
- Exceptional understanding of professional boundaries/ethics.
- Strong investigation skills.
- Ability to network and build relationships with various social service agencies and/or community programs.
- Strong organization skills
- Ability to negotiate, mediate, advocate
- Ability to make decisions independently.