Housing Counselor

Organization: Tenant Resource Center

Location: Madison, WI

Position:     Housing Counselor

Hours:         Full time, limited evenings/weekend work required. Flexible schedule possible

Benefits:        18 paid personal/vacation days annually plus paid holidays

                    100% Premium Coverage for Health, Vision and Dental Insurance

Wages:        $17.00/hour

Reporting:   Housing Counselors report directly to the Tenant Services Program Director

Job Duties:

  • Provide information and answer questions about housing rights and responsibilities to tenants, landlords, and service providers.
  • Provide information and referrals to persons seeking to maintain and/or find housing throughout Dane County, including several affordable and low-income housing programs.
  • Present to groups of tenants, landlords, and housing professionals on housing laws, legislative changes, and best practices for maintaining positive relationships in rental housing.
  • Assist in developing written materials for tenant, landlords, and housing professionals.
  • Maintain and distribute comprehensive housing information in Dane County.
  • Record statistical data and assist in contract reporting requirements.
  • Coordinate housing and tenant service provision with nonprofits, government agencies, and other community partners.
  • Other duties as assigned which may vary based on grant/requirements and staffing changes.

Requirements and Qualifications: 

  • Bi-lingual in Spanish or Hmoob preferred.
  • Case Management experience or social work related degree a plus, but not required.
  • Demonstrated ability to deal professionally with persons of diverse backgrounds and abilities in extreme personal crisis.
  • Creative problem-solving skills, including ability to respond creatively to crisis situations.
  • History of positive working relationships with people of diverse racial/ethnic, socio-economic, and educational backgrounds.
  • Be trained or able to be trained as a housing counselor in local, state, and federal housing laws, consumer protection laws, and small claims court procedures.
  • Good organizational skills and ability to work independently and with close attention to detail.
  • Excellent oral and written communication skills, including a pleasant phone manner.
  • Training or ability to learn about government and social service agencies that assist renters and persons without homes.
  • Commitment to the principles of Housing First and trauma-informed care.
  • Ability to have a flexible schedule.


*Resumes and cover letters may be mailed or hand-delivered to our Williamson Street address or emailed to Office@TenantResourceCenter.org by noon on Friday, September 27th, 2019.  Please mark your submission “Housing Counselor.”