Human Services Supervisor II – Crisis Intervention

Position Summary and Job Duties

This position has administrative and clinical supervisory responsibility for the Crisis Intervention staff and coordinating with other programs in the Behavioral Health Division. Oversees services to individuals and families with significant behavioral health concerns who are experiencing, recovering from, or at risk for a behavioral health crisis. This position plays a significant role in the development and implementation of program and division policy and procedures and assumes daily program supervision duties to assure high quality service delivery to clients and community partners.

Provides clinical oversight and supervision to staff

1. Reviews cases, applies clinical assessment skills, and makes determinations regarding appropriate course of action

1. Consults clinically on cases and provides feedback and direction to staff regarding assessment and disposition

2. Provides individual and group supervision to monitor staff performance and facilitate professional development

3. Promotes a client centered, recovery oriented philosophy by advocating for client rights and strength based approaches.

4. Provides after hours Crisis Supervision on nights and weekends on a rotating basis

Provides administrative oversight for Crisis Intervention programming

1. Monitors crisis intervention services with attention to performance management and quality assurance indicators.

2. Develops, implements and evaluates program policies and procedures

3. Assures compliance with all relevant administrative codes and applicable laws and statutes.

4. Monitors program and staff productivity and works to maximize efficiency wherever possible.

5. Interviews, selects, trains, supervises, disciplines and evaluates assigned staff according to HSD and Rock County procedure.

Collaborates with internal and external partners to assure coordinated care

1. Participates as a member of the Behavioral Health ledaership team, working collaboratively with colleagues to assure a quality continuum of services for clients.

2. Represents the HSD in the community as appropriate including education and community liaison duties with regard to behavioral health issues.

3. Communicates and collaborates with staff and supervisors across HSD divisions to assure coordinated efforts to serve clients

4. Communicates and collaborates with law enforcement to coordinate for emergency behavioral health services to the jail inmates.

5. Communicates and collaborates with juvenile justice entities to coordinate for emergency behavioral health needs at YSC

6. Participates in emergency mental health collaboratives to assure the best possible interventions and approach to emergency services for clients in Rock County

All other duties as assigned

Flexible Schedule with some evenings being required.

Success Factors (KSA’s)

– Knowledge of clinical assessment, diagnosis, planning and intervention skills / standards for individuals with mental illness, substance use disorders, and co-occurring diagnoses

-Knowledge of clinical risk assessment techniques and standards related to suicide, homicide and self injury for children, adolescents and adults.

– Knowledge of best practices standards in the areas of mental health and substance practice and service delivery

– Knowledge of and support for principles of Recovery and Client Centered care

– Knowledge of child development and family systems theories and practices that guide assessment of and work with children and families in crisis.

– Knowledge of applicable administrative codes and Statutes including DHS 34 and Chapter 51

– Ability to communicate effectively orally and in writing

– Ability to establish and maintain effective working relationships with clients, administrative superiors, co-workers, the general public and community partners in a manner that supports collaboration.

-Ability to collect, organize and utilize data for program improvement purposes

– Skills in clinical supervision and supportive management of staff

Job Requirements, Education, Training & Experience

-Masters degree from accredited college or university with a major in psychology, social work, counseling or related field

-3000 hours supervised post Master’s Degree clinical experience

-Wisconsin LPC, LCSW or LMFT license

-Two or more years supervisory experience preferred

– Five or more years experience working with individuals with significant behavioral health problems preferred

– Must possess and maintain a current unrestricted (not due to corrective lenses) driver’s license and auto insurance pursuant to the Rock County Administrative Policy and Procedure Policy 5.02 and 5.27.

Essential Job Functions (physical elements, equipment and working conditions)

Physical elements:

– Ability to stand, walk and sit.

– Ability to exert up to 20 lbs of force occasionally or up to 10 lbs of force frequently

– Ability and willingness to flex schedule to provide direct face to face supervision to all staff on a 24 hour unit

-Ability to participate in on-call after hour rotation providing supervision and unit support from 5pm-8am for one week periods per on-call supervisor rotational schedule.

Equipment use:

– Ability to use computer and computer keyboard.

Working conditions:

– Ability to work non traditional hours and be on call after hours

 Almost all indoor work but may be required to accompany staff to community and home/Jail/YSC/or other community based visits

– A valid driver’s license to get between various county buildings and attend meetings is required

– Potential exposure to physically or verbally abusive clients

$31.66 – $38.43 Hourly
Janesville, WI
Job Type
Full Time
Human Services

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