Social Work Manager – Community Support Program

Organization: County of Eau Claire

Location: Eau Claire, WI


Provides clinical, programmatic, and administrative supervision to the Community Support Program, in compliance with Wisconsin Administrative code 63, 92 and 94; Wisconsin Statute Chapters 51, 54 and 55; provides clinical and case management services; assists in establishing unit program policies and performs other duties as assigned.

ESSENTIAL FUNCTIONS (Illustrative only)

  • Provides administrative supervision for services provided through assigned unit
    • Plans, develops, monitors, and evaluates programs to identify client needs and to provide services to meet those needs
    • Develops and modifies appropriate policies and procedures
    • Ensures program compliance with legal and Medical Assistance certification requirements, and other Federal and State standards
  • Selects, supervises, and evaluates assigned staff
    • Establishes work rules and performance standards, conducts or oversees performance evaluations, and initiates and implements disciplinary actions
    • Resolves grievances and other sensitive human resources matters
    • Provides for the training and motivation of subordinates in order to make full use of individual capabilities and to meet changing system demands
    • Ability to translate social work and community based behavioral health knowledge, theory, and techniques to daily program operation
    • Facilitates a cooperative working environment within the Unit, with other agency units, and outside agencies and bureaus
  • Participates in the development and management of the Program Evaluation System
    • Assists in the development of an outcome evaluation system
    • Develops risk assessment tools
    • Develops and maintains data collection systems specific to outcome evaluation
  • Interacts and communicates with local agencies, state bureaus, contract agencies, and the County Board
    • Acts as advocate for and interpreter of agency programs, responsibilities, and client needs
  • Assists in preparing Unit annual budgets and plans
    • Provide oversight, monitoring, and approval to spending in the agency budget related to behavioral health expenditures
    • Develops and monitors contracts for purchase of services with community agencies as assigned
    • Oversees and monitors grant processes
    • Develops recommendations for purchase of services with community agencies
    • Provides supervision and coordination of programs and monitors provision of contracted services
  • Develops, evaluates and modifies programs, policies and procedures
    • Prepares and revises procedures, rules and manuals
  • Analyzes, composes and organizes narratives, reports, and correspondence
    • Participates in and monitors the maintenance of reporting and recording systems, including application of electronic information systems, to ensure that accurate records are kept in accordance with legally-mandated record management practices and procedures
    • Assesses delivery of services to determine to determine compliance with laws and standards and prepares written conclusions
  • Carries out Orders of the Eau Claire County Circuit Court
    • Creates the parameters of Department recommendations to the Court
    • Enforces Court Ordered Treatment conditions and Provision of Services
    • Ensures compliance with Court Ordered time frames
  • Performs other related duties as assigned or directed


  • Work is performed in a general office setting and in the community with contact in clients’ and service providers’ homes, detention, treatment and residential facilities, schools, courts and work sites
  • Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments
  • May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions
  • May be required to work outside of standard hours of operation


  • Master’s degree in Social Work, Clinical Psychology, or Human Service related field
  • Three (3) years paid full-time work experience in a public human services, social services, or unified services setting
  • 3,000 hours of supervised clinical experience in a practice where the majority of clients are adults with chronic mental illness, or 1,500 hours of supervised clinical experience in a Community Support Program
  • Two (2) years of previous supervisory experience


  • Appointment will be conditional upon successful completion of a criminal and caregiver background check
  • Must have access to private transportation at all times for work-related duties
  • Certified as a Social Worker in Wisconsin or able to become certified in Wisconsin within 2-months of hire is desired



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