Youth Advocate

Youth Advocate

Organization: Wisconsin Community Services

Location: Milwaukee, WI

Join WCS as a Youth Advocate, providing case management to youth of Project Excel!

Project Excel’s Community Service and Restitution Coordination Program provides a community-based alternative to complete community service and restitution for youth served by DYFS. The program allows youth ages 12-17 to complete community service hours and gives them the opportunity to pay back their court ordered restitution. We have recently received a contract renewal for this program, for a period of at least 3 years.

Position Summary: The Youth Advocate (who functions as a case manager) is responsible for maintaining positive outcomes and charting individual progress with the youth. The person in this position assists in coordinating programming and community service opportunities at Project Excel. The person is also responsible for working with staff to track activities that support enrollment, service delivery, operations, outcome data, and reporting for the program.

Position Hours:

– During school year: 12:00 PM-8:00 PM Monday-Friday*

– During the summer: 10:00 AM-6:00 PM Monday-Friday*

*Hours subject to change based on the needs of the program.

Essential Functions:

1. Model positive pro-social skills and behaviors for youth.

2. Provide active supervision and engagement with youth.

3. Communicate effectively with team members.

4. Meet regularly with youth in the programs’ care to provide direct service case management and track all activity in the hard file and Secure Manage database.

5. Maintain consistent communication with Milwaukee County DYFS staff, parents/guardians, other service providers, and others to ensure high-quality level of service.

6. Participate in and prepare for site visits and other contract-related meetings as needed.

7. Assist in the preparation of drafts of all performance outcomes documents quarterly for submission to funders (submission schedules subject to change).

8. Collect and organize data from all youth and parent/guardian feedback surveys and report the results monthly

9. Develop and send out letters and other correspondence to parents/guardians and other necessary parties.

10. Actively participate in all aspects of the program, including all community outings.

11. Help to ensure that programs achieve the outcome expectations of contracts.

12. Maintain accurate, up-to-date census information and report census data to funding sources once each week.

13. Complete all mid-point and discharge reports and restitution payments in a timely manner.

14. Enter new youth into Secure Manage as back-up to the Youth Mentor

15. Enter new youth into Synthesis as back-up to the Youth Mentor

16. Conduct home visits and complete intakes as back-up to the Youth Mentor.

17. Support Youth Mentor with the transportation coordination process for youth and provide coverage when necessary.

18. Perform weekly quality assurance checks according to the division’s Continuous Quality Improvement (CQI) Process

Perform other related duties as required.

Minimal Qualifications: Must have at least three (3) years of previous experience working with adolescents and/or their families, and knowledge of positive youth development concepts and stages. Must have previous experience performing case management responsibilities, preferably a minimum of two (2) years. Some knowledge of Wisconsin Juvenile Code and Court proceedings is helpful. Minimum of a BA/BS in Social Work, criminal justice or social service related field is required. Must have insured automobile and valid driver’s license. Meet all WCS requirements including criminal and caregiver background checks, references, and driving record. Individuals must be able to positively interact with and support the progress of youth who are involved in the justice system.

Working Conditions: Work is performed primarily in a direct service environment with youth involved in the justice system, and in the community. Interacts with a wide variety of individuals, and youth may be verbally disrespectful. Most of the work is done throughout the building, in the community, or visits to homes of youth. Must be able to feel comfortable in a fast-paced environment. Must be comfortable working with youth and their families in a variety of settings and have the ability to direct the activities of youth, staff and providers during the program. Must be comfortable going into the community, including conducting home visits.

Physical Demands: Duties require constant physical activity while facilitating groups and interacting with youth in the program, including on community outings multiple times each week. Staff members are required to use physical intervention in extreme situations. Ability to lift and carry 20 lbs. required. Ability to transport youth in personal vehicle and WCS van if needed. Reasonable accommodations may be made in order to fulfill the essential functions of the position.


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