INFORMATION AND ASSISTANCE SPECIALIST

  • I&A descriptionLocation:              Burnett Co. Government Center
  • Status:                 Full-Time – Non-Exempt – 37.5 Hours/Week
  • Hourly Wage:        $23.79 – $25.07 DOQ  –  Plus excellent fringe benefits

Summary:

Under general direction of the Aging Disabilities Resource Center (ADRC) Supervisor, the purpose of the Information and Assistance Specialist position is to provide the general public, but particularly adults who are elderly or have a disability, with information and assistance to a wide range of community resources; help inform and educate people about their options; assist in connecting them to programs and services, including public and privately funded options. The Information and Assistance Specialist assesses the needs of clients and families, connects them to resources to meet those needs, and follows up to determine if needs were

met. Supervision is received from the ADRC Supervisor, but many aspects of the duties require independent judgment and discretion.

 

Essential Functions of the Position:

     The following duties are illustrative and the person holding this position may be required to perform other duties of a similar nature or otherwise related to the position.

 

1. Fulfills a customer service role, ensuring that the consumer experiences a welcoming, relaxed atmosphere and that consumer satisfaction is achieved.

2. Utilizes interviewing techniques to gather sufficient information to accurately identify and clarify inquirer’s problems and needs, explores needs beyond the presenting problem, looking at short and long term solutions, checking in with the inquirer and summarizing what they are requesting.

3. Searches through the Information and Assistance resource database, as well as other written and computer-based information resources to identify, evaluate and suggest potential programs and services.

4. Is creative in finding options. Provides inquirer several options but helps to prioritize instead of overwhelm, gives specifics on eligibility and process to apply for services and resources.

5. If appropriate, assists individual in connecting with a resource if they are unable; provides advocacy as needed, researches additional or alternative resources.

6. Provide information about programs, services (public and private) and public benefits, make referrals and, when needed, helps consumer get connected to appropriate services.

7. Constructs and communicates an effective consumer driven action plan.

8. Provide follow up as needed to determine outcomes and provide additional assistance in locating

resources and arranging services.

9. Provides information about publicly funded long-term care and assists consumers throughout the

eligibility determination and enrollment process.

10. Participates in various transition activities designed to help youth who have a disability transition

from school to the adult service system.

11. Participates in program development, marketing and outreach activities and programs representing

the ADRC.

12. Administers the Long Term Care Functional Screen to determine functional eligibility. Needs to

maintain Long Term Care Functional Screen certification.

13. Participates in Quality Assurance/Quality Improvement projects and activities.

14. Arranges work schedule as necessary or directed to meet the program and consumer service

needs, including performing home visits at a time and place to best meet consumer’s needs.

15. Represents ADRC of Northwest Wisconsin to the community at large through professional interaction,

public speaking, media presentations, and participation in community advisory groups.

 

Qualification Requirements:

Graduation from an accredited college or university with minimum of a Bachelor’s Degree in Social Work, Sociology, Psychology, Gerontology, or related field and currently certified as a Social Worker in the State of Wisconsin, or ability to be certified within two years of hiring. Preference given to three years of progressive experience in direct preparatory work demonstrating a comprehensive knowledge of services to elderly or individuals with developmental or physical disabilities or mental illness.

 

Thorough knowledge of the mission, operations, and policies of the Aging and Disability Resource center; general knowledge of working with elderly and disabled populations, long term care options and the role of an ADRC. Expertise in phone etiquette, excellent communication skills, including listening and interviewing skills, ability to recognize and handle special hearing or language needs; and the ability to recognize and appropriately handle emergencies.

Possession of a current valid Driver’s License or has access to a regular source of transportation.

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To apply for a position please submit an application (attached) to Burnett County Administration Office (info below) or email me at laura.neve@co.polk.wi.us.

(Please note:  The application may be filled out electronically, however it must be printed out and/or submitted by email, mail, fax or dropped off at the address at the top of the form.)

Next review of applications February 3rd, 2020 – Open until filled.

To inquire further, please contact:

Burnett County Administration / Human Resources Office
Burnett County Government Center – Room #190
7410 County Road K, #116
Siren, WI  54872

You can also contact us by calling: 715-349-2181
Fax:  715-349-2180
Email:  nehalt@burnettcounty.org

Burnett Application