Coordinator of Quality Improvement

Position Summary and Job Duties

The Quality Improvement Coordinator has the primary responsibility to implement a Quality Improvement Program within the Human Services Department and will work very closely with program managers, supervisors, and staff to establish and facilitate continuous quality improvement teams within program areas. This position will supervise 4 HSD analyst staff who form the Quality Improvement Unit.   Plays a leadership role in understanding key performance indicators and monitoring program level data and outcomes and collaborates with program managers and staff to design and implement changes to improve outcomes and achieve strategic goals.  The position will also oversee functions related to key compliance responsibilities including Medicaid compliance and adherence to various statutes and administrative codes that guide practice. The Quality Improvement Coordinator has responsibility for integrating learning and professional development strategies with the Quality Improvement Program and will be responsible for assuring maximized use of the Relies Learning system.

60% – Leads the implementation and coordination of a comprehensive quality improvement and quality assurance program across the Human Services Department  

  • Develops processes, policies and systems to support quality assurance and continuous quality improvement.
  • Collaborates with managers and supervisors to facilitate program level quality improvement teams to support and oversee continuous quality improvement activities.
  • Routinely reviews and interprets data to understand trends that impact quality outcomes and works with program area leadership to develop appropriate responses.
  • Plays a leadership role in analysis and learning related to both key successes and critical incidents, makes recommendations for quality improvement, and supports operations to implement action plans.
  • Oversees  compliance activities related to Medicaid as well as other statutes and administrative codes that govern the activities of the Human Services Department.

20% – Provides supervision and support to a team of staff responsible for quality improvement and quality assurance activities.

  • Interviews, selects, trains, supervises, and evaluates assigned staff according to HSD and Rock County procedure.
  • Provides supportive supervision to facilitate professional growth and development.
  • Organizes  and assigns tasks and responsibilities to staff to assure efficient and effective implementation of HSD quality improvement program.

15% – Leads planning and implementation of training and  professional development strategies within the Human Services Department and assures maximized use of the Relias Learning system.

  • Identifies training and development needs connected to quality improvement activities and collaborates with managers and supervisors to implement.
  • Participates on the CORE training and professional development work group and facilitates training efforts related to the CORE strategic Plan.
  • Develops and implements processes for maximized use of the Relias Learning Platform.

5% – Other duties as assigned.Success Factors (KSA’s)

  • Ability to demonstrate alignment with the mission, vision, guiding principles and professional standards of the Rock County Human Services Department*
  • Ability to commit to the standards identified in the Human Services Department Leadership Charter.
  • Advanced skills in engagement and communication and ability to bring staff together to achieve optimal organizational health and to support commitment to agency mission, vision and values.
  • Knowledge of principles of quality assurance and continuous quality improvement processes in a human services setting.
  • Skills and knowledge in data analysis
  • Skills in cultural competence and ability to work effectively with diverse populations
  • Ability to work effectively as part of multidisciplinary team
  • Advanced skills in critical thinking and strategic approaches to problem solving
  • Knowledge of and support for principles of Recovery, Trauma Informed Care, Strengths Based and Family Centered Practice and Systems of Care
  • Knowledge of applicable administrative codes and Statutes including DHS 34, DHS 35, DHS 36, and Chapter 51, Chapter 48 and Chapter 938
  • Ability to communicate effectively orally and in writing
  • Ability to establish and maintain effective working relationships with staff,  administrative superiors, co-workers, the general public and community partners in a manner that supports collaboration.
  • Demonstrated skills in supervision and supportive management of staff

Job Requirements, Education, Training & Experience

  • Bachelor’s degree from an accredited college or university in a Human Services related field
  • Preferred: Master’s degree from accredited college or university in a relevant field of study
  • Two or more years supervisory experience preferred
  • Five or more years experience directly working with individuals and/or families in a human services setting preferred
  • Valid Driver’s License

Essential Job Functions (physical elements, equipment and working conditions)

Physical elements:

  • Ability to stand, walk and sit
  • Ability to exert up to 20 lbs of force occasionally, or up to 10 lbs of force frequently.

Equipment usage:

  • Ability to use a computer and a computer keyboard.

Working Conditions:

  • Almost all indoor work
  • A valid driver’s license to permit driving between county buildings and attend meetings as required.
  • Potential exposure to physically and/or verbally abusive clients


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