Mental Health Specialists (Resident Counselors)

Who We Are

Goodwill’s mission is to help people in our community achieve their highest level of independence through the power of work. Specifically, we focus on helping adults diagnosed with persistent, severe, mental illness and/or intellectual disabilities.

We fulfill our mission following a clear set of organizational values that includes: operation excellence, teamwork, mutual respect, ethical behavior, passion and joy in helping others.

Position Overview

Mental Health Specialists (Resident Counselors), play a key role in providing guidance, supervision and behavioral interventions for residents of our group homes serving adults with severe, persistent mental illness. In this role you will:

  • Provide support, assistance and supervision to residents including medication management and dispensing following safety and compliance protocols
  • Perform clinical and behavioral interventions as directed by management, demonstrating competent behavioral and clinical interventions
  • Monitor and report on symptoms, strengths and areas of challenge for individual residents and implement all features of the individual treatment plan with a focus on the principles of recovery and cultural sensitivity
  • Provide support and training to residents with regard to community integration activities including set up and transportation
  • Complete required documentation for resident care, facility operations, accreditation and licensure
  • Perform routine housekeeping and maintenance duties such as cleaning, shopping, meal planning and preparation and minor repairs
  • Maintain a safe & clean work environment by following established safety & operational excellence guidelines
  • Consistently perform all duties within the framework of our Mission and Core Values
  • Consistently interact with co-workers, residents, professionals, and family members in a professional & effective manner including both written and verbal communication


  • Completion of at least 60 college credits in human services (psychology, social work, social welfare) OR high school diploma plus two years’ experience in a directly related human services role
  • Working knowledge of mental illness, its treatment and the ability to identify and assess mental illness symptoms helpful. Training will be provided
  • Ability to work effectively with people diagnosed with a mental illness, their families, other service providers and the community at large
  • Valid Wisconsin driver’s license
  • Ability to lift, push, or pull up to 25 pounds
  • Must be able to routinely handle climbing stairs and lift at least 25 pounds
  • Available to work both week days and weekends

Premiere Benefits Package Includes

  • Good Guide Program – comprehensive in-house case management to support personal and career goals
  • Employee Assistance Plan
  • Employee discount in our retail stores
  • Identify fraud Insurance
  • Well Card Program – provides discounts on prescriptions and health services
  • Retirement (401K), once eligibility criteria is met
  • VITA free tax return assistance once income eligibility is met
  • Casual dress code
  • Paid holiday, vacation and sick time
  • Health, vision, dental, short-term disability insurance
  • Tuition reimbursement
  • Domestic partner benefits
  • Critical illness, medical bridge and accident insurance
  • Flexible spending accounts
  • Company-paid long-term disability and life insurance
  • Optional employee-paid life insurance

Goodwill of South Central Wisconsin is an Equal Opportunity Employer.