Aging and Disability Resource Center Program Specialist

Organization: Dane County Department of Human Services

Location: Madison, WI


The Dane County Department of Human Services in Madison, Wisconsin is recruiting for a full-time (1.0 FTE) Aging and Disability Resource Center Program Specialist position. The Eligibility List created will be used to fill future vacancies over the next six (6) months.

Starting hourly rate of $34.44 with further increases to $44.50, plus excellent benefits including fully paid dental and HMO health insurance premiums for full time employees (pro-rated for part-time employees). The County also contributes towards Point of Service (POS) health insurance premiums, retirement, short-/long-term disability, and six (6) weeks of paid parental leave for birth or adoption of a child. Additional available benefits include long term care, vision coverage, flexible spending account and deferred compensation programs paid in full by the employee and a wellness program (for further details visit

Equity, Definition and Examples of Duties

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

Under the direction of the Aging and Disability Resource Center (ADRC) Manager, the Program Specialist does the following: Manages programs, staff, and purchase of service contracts which address the needs of people served by the ADRCIs responsible for quality assurance and quality improvement for assigned programs via use of program evaluation, data analysis and feedback from consumers and professionals. Develops and provides training for assigned programs.  Responsibilities in areas such as partner relationships, information and database assistance, benefit specialist services, 100% time reporting, or complaint resolution, qualifications and eligibility for public benefits. Reviews and updates ADRC policies. Supervises staff. Performs related duties as assigned.

Acts as the primary contact for assigned programs and agencies. Meets regularly with assigned agencies, reviews quarterly reports, tracks progress toward identified goals and barriers to achieving goals. Monitors programs and agencies for quality compliance in accordance with federal, state and county program standards. Coordinates implementation of changes in programs as required by federal, state, county or departmental authorities. Responds to complaints from consumers, guardians, advocates and other interested parties regarding assigned programs. Reviews and assigns incoming communication from collaborating agencies and ADRC consumers.Supervises assigned staff. Supervises the Resource Committee. Monitors, coordinates and updates the ADRC database, and coordinates all formats of resources the ADRC uses. Facilitates the Annual Change leader project. Prepares data, reports and presentations regarding assigned programs. Identifies broad-based needs and develops training programs to address those needs.

Education, Experience & Special Requirements

Education, Training and Experience:
A Bachelor’s degree in Social Work or other Human Services field related field, and two (2) years of professional experience in Federal, State and/or County Aging and Disability services. One (1) year of lead or supervisory experience is preferred.

Special Requirements:
Must have a valid driver’s license, and access to reliable personal transportation, or equivalent.

Background Check:  Due to the nature of the data stored and the facilities it works in, this classification requires a complete background check which includes fingerprinting. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to make employment contingent upon successful completion of the background check.

Physical and Environmental Work Requirements:
Professional office work environment. Able to lift 25 pounds. Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices. Sufficiently physically mobile to get to various office and meeting sites on time. Phone and computer use.

Knowledge, Skills & Abilities

Knowledge of fields of aging and disability services. Ability to assess the needs of individuals requesting services related to aging. Effective supervisory techniques and methods. Effective oral and written communication skills. Understanding of the principles of administrative and budgetary management. Familiarity with Dane County human services programs. Ability to assess the effectiveness of programs and agencies providing services to these populations.  Familiarity with the Income Maintenance Process, eligibility for Medicaid for publicly funded Long Term Care Programs, and Forward Health.


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