Family Support Specialist – Welcome Baby Program

Organization: RISE Dane

Location: Madison, WI

Welcome Baby Beyond Family Support Specialist_final

RISE is an emerging leader in coordinated care and mental health service delivery in Dane County and the Greater Madison area. We embrace a strengths-based approach in partnering with others to address the mental health and wellness needs of our community. We value collaboration, learning, and growth. We encourage personal and professional growth in all positions in our agency and seek new talent that will continue to enrich and diversify our workplace perspective and our connection to the community.

The Family Support Specialist reports to the Program Supervisor and works in collaboration with all program staff. The Family Support Specialist is responsible for providing education and support services to parents and their children in the Welcome Baby Program. Individual parent education takes place in their homes or in group settings. The Family Support Specialist (FSS) is responsible for developing strong relationships with enrolled families in order to serve as a support and resource person and to provide an array of clinical and case management services in home- and communitybased settings. The FSS is responsible for planning, developing, and implementing family support services that strengthen family relationships, enhance parent and child health and mental health, and broaden community supports for enrolled families. The FSS serves as a liaison between the family and the Welcome Baby & Beyond team and other community agencies and initially assumes a lead role in social service coordination until the family is able to successfully lead this charge.

As with all positions at our agency, it is the duty of individual in this position to fully support the mission, vision and values of the agency, to work in a coordinated manner with other employees, and to demonstrate professional and personal confidence in the service delivery model and approaches taken by the organization.

Position Responsibilities:

Direct Service

1. Maintain a caseload of families and complete required paperwork and assessments. (caseload size to be determined based on other supervisory and reporting needs).

2. Plan and prepare Parents As Teachers visits for each family on caseload, which includes but is not limited to information on: Parent-Child Interaction, Child Development and Family WellBeing.

3. Administer assessments including but not limited to: Ages and Stages Questionnaires, Edinburgh Depression Screener, PHQ9, Home Safety Assessment, Life Skills Progression, Parents Assessment of Protective Factors.

4. Partner with families to establish a realistic plan of action in response to assessed needs and stated goals; assist families in understanding the growth and development of their child(ren) and support caregivers in developing positive parenting skills.

5. Partner with community providers across Dane County, including Early Childhood Zones and non-zone partners.

6. Provide support and case management services that are trauma-informed, culturally relevant, and non-stigmatizing. Direct services to individuals, families, and groups, with the appropriate level of education, training and supervision may include: parenting support and education, crisis intervention, support and referrals related to mental health/trauma/AoDA, facilitation of groups, parent-child relational support, infant mental health services, family team meeting facilitation, among other services.

7. Assist individuals and families with identifying and establishing natural and professional supports in the community.

8. Advocate for families within the community to address barriers which may interfere with family growth and access to services.

9. Maintain contact with individuals and families to a degree sufficient to monitor and assist progress, typically at least one face to face contact per week or every other week.

10. Maintain a flexible schedule to accommodate program and consumer needs that may include evenings. This includes monthly Parent Groups.

11. Plan, prepare and facilitate monthly Parent Groups intended for all participating families.


1. Collects all necessary data for program evaluation as assigned.

2. Completes all consumer-related and program-related paperwork according to established guidelines for quality and timeliness

3. Follows guidelines for agency-specific paperwork, including staff-related items (e.g. time logs, EIO, expense reports, earned time requests, etc.) and client-related items (e.g. wraparound requests, card/petty cash logs, etc.)

Program Development & Implementation

1. Consults regularly with supervisor and colleagues regarding participant’s strengths, needs and progress.

2. Continually develops clinical skills through weekly clinical/reflective supervision, reflective groups, training, and independent study.

3. Attends and actively participates in program and agency meetings.

4. Contributes to growth, development, and enrichment of program and agency.

5. Plans, attends and participates in in-service trainings, conferences and outside training programs as authorized and directed.

6. Assists in the development of program events which provide opportunities for parent and family connection and growth.

7. Attend community meetings with other service providers, including but not limited to: Joining Forces for Families, The Road Home, YWCA, and the Early Childhood Zones.


1. Engage in ongoing examination of and engagement with one’s own biases and continued work toward cultural humility.

2. Work with everyone embracing different perspectives and life experiences beyond one’s own experience and perspective.

3. Attend and actively participate in program meetings and agency meetings.

4. Follow RISE’s confidentiality guidelines to ensure program participant privacy.

5. Follow RISE’s policies and procedures as cited in the Employee Handbook.

6. Perform other duties as requested by the direct supervisor or agency leadership that enhance the overall agency operation.

7. Hold a valid driver’s license, have access to reliable transportation, and have a driving record that enables purchase of automobile insurance, in accordance with agency guidelines.

8. Any and all additional tasks as assigned.

Required Qualifications:

• Bachelor’s Degree OR a combination of coursework and experience in social work, psychology, child development or closely related field

• Demonstrated experience working with individuals or families on issues related to parent education and support, linkage to community resources, case management and/or advocacy, health, and mental health

• Ability to drive self and participants via vehicle

• Daily access to a reliable vehicle, with valid drivers’ license and insurance

• Demonstrated written and verbal communication skills

• Experience working with others from diverse cultural backgrounds

• Commitment to strengths-based, recovery-focused programming

• Commitment to cultural humility

• Ability and willingness to meet with participants in their homes or other community locations

• Demonstrated flexibility, initiative, and creativity

• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook and Power Point; and willingness to learn new skills as needed or required

• Ability to pay attention to detail and a commitment to quality and timely completion of duties

• Demonstrated ability to work as a member of a team

• Ability to maintain a schedule that accommodates program and consumer needs, which may include some evenings

Preferred Qualifications:

• Bilingual in Spanish, French, Arabic, Hmong, or another language as deemed necessary by program (in addition to English) as determined by ALTA test and within RISE’S acceptable range

• Bachelor’s Degree in social work, psychology, child development or closely related field

• Infant, Early Childhood and Family Mental Health Certification

• Knowledge of Dane County’s community resources which benefit adults, children, and families

HIPAA Regulations: As a required part of employment with RISE, the employee must preserve all rights and protections under the Health Information Portability and Accountability Act (HIPAA) of 1996 for the consumer population served by this agency; it is the obligation of the employee to ensure that private health information is protected and that disclosures are permitted only with appropriate authorization. The employee is required to comply with all Federal and State regulations as part of the organization’s HIPPA training which describes the policies and procedures for the agency.
Accountability: The Family Support Specialist is accountable to Welcome Baby Program Lead Coordinator.

Employment Status: .8 FTE, which equates to 32 hours per week.

FLSA Status: Non-exempt

Physical Demands: Performing the duties of this position involves employees sitting, standing, stooping, bending, lifting, walking, climbing, and speaking. The functions of this position are varied in nature and require the ability to make clear and concise presentations, and to respond in an effective and appropriate manner during crisis.

The Family Support Specialist may be requested to lift children and/or materials of up to 35 lbs. unassisted, while also accessing a second-story location. This position requires dexterity with ability to push, pull, carry, balance and kneel to assist and perform activities with children. The employee must be able to supervise children through sight and sound. This position requires routine local driving. Specific vision abilities required include close and distance vision. The employee is required to communicate effectively via verbal, audible and written means.

Work Conditions/ Hours: This position requires the employee to provide services in the homes of families within the community. The noise levels in the work environment may vary, as is expected when working with young children and families. Regular schedule is typically Monday – Friday, with some scheduling flexibility. The employee may be required to work evenings or on weekends, depending on program participants’ needs and schedules. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Instructions: Send completed application form, cover letter and resume to: Attn: Human Resources RISE 1334 Dewey Court Madison, WI 53703

Alternatively, fax to (608) 250-6637 or e-mail to

If you need technical assistance or an accommodation during the application/hiring process please email us at or call (608) 250-6334.

• Application Form available at

• Application packet must be complete to be considered.

• Applications will be reviewed upon receipt.

• Please submit your application as soon as possible for early consideration. Position will remain open until filled.

• Criminal background check is required for employment.

• Valid Wisconsin Driver’s License, access to reliable transportation, and automobile insurance are required

RISE is an Affirmative Action/Equal Opportunity employer. RISE offers equal employment opportunities to all employees and applicants for employment, upgrading, demotion or transfer, recruiting, layoff or termination, rates of pay or other forms of compensation, selection for training including apprenticeship insofar as it is within our control without regard to race, color, religion, sex, sexual orientation, national origin or ancestry, income level or source of income, arrest record or conviction record, less than honorable discharge, gender identity, physical appearance, political beliefs, student status, genetic information, marital status, age, disability, or any classification protected by federal, state, or local laws.

The information written in this job description indicates the general nature and level of the work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this position. While employed in this position, an employee may be required to perform other duties not listed in the descripti on. This document does not create an employment contract, implied or otherwise, other than an “at – will” employment relationship. RISE retains the discretion to add duties or change the duties of this position at any time.