Chief Operating Officer

Journey Mental Health Center is seeking a candidate for Chief Operating Officer! The Chief Operating Officer (DOO) is responsible for the day-to-day operations of the agency.  The COO works in collaboration with the executive leadership team to implement a culturally sensitive system of care that emphasizes consumer participation, while promoting the mission and vision of Journey Mental Health Center, Inc.  The COO is supervised by the Chief Executive Officer (CEO) and may assume the duties of the CEO in the event of his/her/their absence.  She/He/They oversees the agency certifications with the State of Wisconsin and CARF, agency contract negotiations and oversight, as well as the operational functions to support clinical programs.  She/He/They acts as Chairperson to standing committees, and ad hoc committees as needed.  The COO functions as an integral member of the executive leadership team.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency’s belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.

It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.

Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.

Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.

You can read about the many benefits of working at JMHC on our careers page.


  • Bachelor’s or Master’s degree in Business Administration, Health Administration, Public Health, or closely related field, and five to ten years of management experience in a health care related field
  • Demonstrated ability to provide broad operational and administrative leadership to promote culturally inclusive environments for consumers and staff.
  • Skilled in recognizing strategic business opportunities resulting from changes in the economic, technological, political/legal, or social environments related to healthcare.
  • Knowledge of public managed care principles, case rate development, risk-based arrangements, value-based contracting, and their applicability to providing MH/SUD services.
  • Demonstrated ability to provide programmatic, financial, contract management and quality assurance oversight for agency service.
  • Demonstrated experience in seeking out, writing and/or overseeing the development of federal/state grants and funding from national foundations.
  • Proven knowledge of all revenue cycle functions as well as Federal and State laws pertaining to billing and collection for non-profit community health centers.
  • Demonstrated understanding of the operational systems necessary to support the clinical work of a community based mental health center.
  • Demonstrated ability to work effectively and in harmony with the executive leadership team.
  • Demonstrated ability to provide effective leadership, direction and management to a diverse workforce and to manage multiple functions.
  • Working knowledge of data analysis and performance metrics.
  • Working knowledge of both Managed Care and Provider Insurance Credentialing.
  • Working knowledge of Microsoft Office products, including Outlook, Word, and Excel.
  • Strong technical financial skills and acumen. Must be information technology savvy, including EMR.
  • Strong communication skills, both orally and in writing.


Management of Agency Initiatives:

  • Provides agency leadership in the development and implementation of agency policies and practices for HMO contract services, commercial contracts, and primary care integration projects.
  • Institutes and supports operational systems for the implementation of new clinical programming.
  • Oversees ad hoc/standing committees as assigned.
  • Ensures compliance with CARF standards and compliance with state certification standards.
  • With the executive leadership team oversees the expansion of services to include commercial contracts, out of county contracts, and other funding opportunities.
  • Works with the executive leadership team to support a collaborative relationship with county staff in an effort to promote system-wide coordination.

Management of Agency Operations and Resources:

  • Supervises and manages the business operations of the agency’s contractual obligations.
  • Applies current knowledge and understanding of Medicaid regulations, industry trends, current best practices, new developments, and applicable laws regarding assigned departments for operational and financial effectiveness. Ensures regulatory compliance for all areas of responsibility.
  • Manages the day-to-day operations of the agency in a manner that promotes an inclusive environment for a culturally diverse staff and clientele.
  • Working with the CEO and the CFO to provide oversight to the various agency activities to ensure that services are provided in a cost-effective manner.
  • Works with internal and external stakeholders to develop payer diversification.
  • Takes a leadership role in developing contracts with managed care plans and other 3rd party payers that cover our costs and contribute to our financial sustainability and growth.
  • Ensures that administrative services are responsive, customer focused, and provide accurate information to patients and referral sources.
  • Lead negotiations with payers and vendors to achieve maximum financial returns.
  • In conjunction with the Technology Director, analyzes the current information technology infrastructure and scopes out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
  • Participate in business strategy and planning, management and financial reporting, enterprise architecture, IT strategy and planning, risk and compliance, patient experience, and market strategy and planning.
  • Lead staff members in process improvement work to ensure high quality and effective business processes. Help mentor and develop staff competency in ongoing process improvement. Set performance expectations.

Planning and Policy Development:

  • Represents the agency to the community in system wide planning efforts.
  • Works with the CEO to provide leadership and direction to the Board of Directors with respect to overall agency development.
  • Assists in developing strategies to attract new funding initiatives that promote culturally sensitivity and consumer involved services.

Community Planning and Advocacy:

  • Participates in community and state advocacy efforts with the executive leadership team, and other agency staff to promote issues of service needs, resource allocations, and the development of culturally sensitive/consumer driven systems of care.
  • Regularly makes presentations to county/state/community policy makers concerning the needs of persons with MH/SUD service needs.
  • Provides agency leadership, with the executive team, in promoting and advocating for a community system of care that fosters a network of partnerships to address the needs of a diverse population.
  • Assumes other responsibilities as assigned by the CEO.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.

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