Human Services Supervisor II- Outpatient/Intake

Human Services Supervisor II- Outpatient/Intake Flyer

Position Summary and Job Duties

This position has administrative and clinical supervisory responsibility for Outpatient and Intake services staff. Oversees clinic services to individuals with Behavioral Health and/or Substance Abuse concerns. Collaborates across the behavioral health system to facilitate services that are welcoming and recovery focused for individuals with complex needs. This position plays a significant role in the development and implementation of program policy and procedures and assumes daily program supervision duties to assure high quality service delivery to clients and community partners. This position plays a significant role in the development and implementation of program policy and procedures and assumes daily program supervision duties to assure high quality service delivery to clients and community partners. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Leadership Charter, Professional Standards, and “Commitment to My Co-Workers.”
45%- Provides clinical oversight and supervision to subordinate staff

  • Reviews cases, applies clinical assessment skills, and makes determinations regarding appropriate course of action
  • Consults clinically on cases and provides feedback and direction to staff regarding assessment and case planning
  •  Provides individual and group supervision to monitor staff performance and facilitate professional development
  • Promotes a client centered, recovery oriented philosophy by advocating for client rights and strength based approaches.
  • Provides after hours crisis supervision on nights and weekends on a rotating basis.

30%- Provides administrative oversight for Outpatient and Intake programs in collaboration with Crisis Services supervisors

  •  Develops, implements and evaluates program policies and procedures
  •  Assures compliance with all relevant administrative codes and applicable laws and statutes.
  •  Monitors program and staff productivity and works to maximize efficiency wherever possible.
  • Interviews, selects, trains, supervises, disciplines and evaluates assigned staff according to HSD and Rock County procedure.

20%- Collaborates with internal and external partners to assure coordinated care

  • Participates as a member of the Behavioral Health Supervisory team, working collaboratively with colleagues to assure a quality continuum of services for clients.
  • Represents the HSD in the community as appropriate including education and community liaison duties with regard to behavioral health and substance use issues.
  •  Communicates and collaborates with staff and supervisors across HSD divisions to assure coordinated efforts to serve clients.
  • Assists in monitoring Substance Abuse Block Grant Funding and HSD contracts for substance use services including contracts for detoxification services, outpatient treatment, residential treatment, community case management, Medication Assisted Treatment, and prevention services.

5%- All other duties as assigned

Success Factors (KSA’s)

  • Knowledge of clinical assessment, diagnosis, planning and intervention skills/standards for individuals with behavioral health, substance use and co-occurring diagnoses
  • Knowledge of clinical risk assessment techniques and standards related to suicide, homicide and self injury for children, adolescents and adults.
  •  Knowledge of best practices standards in the areas of behavioral health/substance use service delivery
  •  Knowledge of and support for principles of trauma informed, recovery and client centered care
  •  Knowledge of child development and family systems theories and practices that guide assessment of and work with children and families in crisis.
  •  Knowledge of applicable administrative codes and statutes including DHS 35, 75, 94, 34, and 51
  •  Ability to communicate effectively orally and in writing
  •  Ability to establish and maintain effective working relationships with clients, administrative superiors, co-workers, the general public and community partners in a manner that supports collaboration.
  • Ability to collect, organize and utilize data for program improvement purposes
  •  Skills in clinical supervision and supportive management of staff

Job Requirements, Education, Training & Experience

  • Wisconsin LPC, LCSW or LMFT license or immediate ability to obtain
  •  Substance Use credential or experience preferred
  • Two or more years supervisory experience preferred
  •  Five or more years experience working with individuals with significant behavioral health/substance use needs preferred
  • Masters degree from accredited college or university with a major in psychology, social work, counseling or related field
  • 3000 hours supervised post Master’s Degree clinical experience
  •  Valid Driver’s License

Essential Job Functions (physical elements, equipment and working conditions)

Physical elements:

  •  Ability to stand, walk and sit.
  • Ability to exert up to 20 lbs of force occasionally or up to 10 lbs of force frequently

Equipment use:

  •  Ability to use computer and computer keyboard.

Working conditions:

  •  Ability to work non traditional hours and be on call after hours
  •  Almost all indoor work but may be required to accompany staff to community and home based visits
  •  A valid driver’s license to get between various county buildings and attend meetings is required

Note: Potential exposure to physically or verbally abusive clients


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