Clinical Team Manager

We have an opening for a Clinical Team Manager in our Outpatient Services program!  The Clinical Team Manager (CTM) is responsible for management of the day-to-day functioning of Adult Mental Health/SUD Outpatient Services (therapy and case management), UJIMA, Alternative Sanctions, and Clinical Assessment Unit. In close coordination with the Director of Program Services (DPS) and the Outpatient Services management team, the CTM provides direction, leadership, support and backup to the Team Leaders and overall staff to ensure the efficient, consistent and smooth functioning of Outpatient Services. The CTM leads efforts in clinical program development including programmatic efforts to meet the needs of current contracts and funders.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency’s belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.

It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.

Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.

Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.

You can read about the many benefits of working at JMHC on our careers page.

The CTM is supervised by the DPS and may assume other duties as assigned.

  • Master’s degree in related behavioral health field.
  • Licensed as an LMFT, LPC or LCSW, and meets relevant licensing requirements for billable services and supervision for mental health and/or substance use disorder services.
  • Licensed as a CSAC, SAC or SUD specialty.


  • Clinical supervision experience.
  • Demonstrated ability to clinically supervise an inter-disciplinary service team.
  • Demonstrated understanding of contract compliance issues in substance use disorder, family based and adult mental health fields.
  • Ability to work in collaboration with a variety of behavioral health disciplines including case managers, psychotherapists, psychiatric nurses and prescribers.
  • Demonstrated commitment to vision and values of JMHC.
  • Knowledge of and demonstrated skill in providing culturally sensitive, trauma informed staff development and supervision, program planning and quality assurance.
  • Demonstrated ability to work in a culturally sensitive recovery oriented and trauma informed manner with larger systems both inside and outside the agency.
  • Strong organizational and leadership skills.
  • Excellent verbal and written communication skills.
  • Ability to be a flexible and creative participant in a changing system.
  • Valid driver’s license and good driving record; access to car and willingness to use it for work (i.e. transporting consumers).

Typical Physical Demands
Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.
Working Conditions
May require evening or weekend hours depending on program and consumer’s needs.


  • Experience working with children, families and adults with serious mental health and/or substance use concerns in a community setting.
  • Management experience in a human service provider agency.
  • Demonstrated ability to work cross-culturally.
  • Experience in crisis resolution.
  • Trained in PDSA/process improvement model.
  • Fluency in Spanish.

A.  Management and Delivery of Clinical Services

  1. Coordinate recruitment, hiring, supervision and training of new staff including efforts to hire and retain a diversified staff.
  2. Work closely with all members of the outpatient management team and DPS in the planning, development and operation of clinical services for adults, families, adolescents and children receiving substance use disorder and/or mental health services.
  3. Coordinate with the program Team Leaders and DPS to determine personnel decisions of promotion, disciplinary action, terminations and leaves of absence for staff.
  4. Monitor service contracts, and guide clinical services to ensure contracts expectations are being met on a regular basis
  5. Ensure that program services are trauma informed, recovery oriented, and culturally sensitive through staff development and training activities.
  6. Coordinate services with other JMHC programs and services including Records, Intake, Emergency Services Unit and the Clinical Assessment Unit.
  7. Work with the DPS to ensure relevant clinical interests are represented at community consortiums, meetings and workgroups.
  8. Provide clinical supervision to program Team Leaders.

B. Quality Improvement and Administration

  1. Oversee service compliance with state licensing, certifications, and billing regulations, especially regarding the required documentation in consumer treatment records.
  2. In conjunction with the outpatient management team provide day-to- day oversight of outpatient services clinical performance ensuring adherence to clinical standards of care.
  3. In conjunction with the DPS, provide interpretation of agency mission, values, and policies and support staff understanding and compliance.
  4. Provide oversight of process improvement change projects and support staff input into changes in processes and services.
  5. Convene, facilitate and participate in program staff meetings.
  6. Provide direct supervision to program Team Leaders and Program Support Staff.
  7. In collaboration with the DPS oversee the Outpatient budget.

C.  Community Advocacy and Public Relations

  1. Represent the agency and program mission and values to other agencies, funding sources, and the general public.
  2. Provide expert testimony about mental health, substance use disorders, trauma informed services, and related issues to policy-making groups, funding groups, and other meetings, as assigned.
  3. Ensure positive and productive working relationships with other providers.

The above statements are not to be interpreted as an exhaustive list, but are intended to describe the general nature and level of work being performed by this employee.

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