Shelter Staff Coordinator

Full-time, Exempt. Minimum $40,000/annual, Depending on Qualifications.

Are you the person to lead our team of Shelter Advocates? In addition to providing direct services to our clients, our Shelter Staff Coordinator is responsible for providing supervision, support, leadership and guidance to our shelter staff and volunteers. You will work closely with our Shelter Program Manager to develop and provide training to shelter staff as we continue to improve the ways in which we best serve our clients. If you are a positive, energetic and effective leader, we want to hear from you.

Duties & Responsibilities:

  • Provide supervision for shelter staff and foster a productive work environment
  • Collaborate with other members of the Shelter Management Team to ensure accurate and consistent messaging essential to the operation and success of the Shelter Program
  • Recruit, hire, onboard, train, supervise, and exit staff.
  • Oversees and engages in direct service and support
  • Provides direction and support to program staff on client and program related issues; engages Shelter Program Manager as appropriate.
  • Provides clients with support, resources and information for shelter-based programs in collaboration with staff and volunteers.
  • Cultivates and models a trauma-informed environment for victims of domestic violence and their children
  • Advance the work of the agency in a manner consistent with the organization’s values.
  • Adhere to agency policies and work rules
  • Advance knowledge and attending trainings as assigned.
  • Provide cross-departmental/functional support and services as needed o Promote an atmosphere of extraordinary customer services.
  • Other duties as assigned.


  • A Bachelor’s degree is preferred though relevant work experience may be considered in lieu of a degree
  • Minimum of three years of experience supervising a team of at least 15 employees or volunteers required.
  • Experience providing supervision to direct service human services staff preferred.
  • Experience working in a residential setting with individuals in crisis preferred.
  • Experience with both trauma survivors required, knowledge of domestic violence issues preferred.
  • Excellent organizational, written and verbal communication, and computer skills (including Microsoft Office) required.
  • Excellent problem solving, judgement, and time management skills required.
  • Ability to maintain highly confidential information.
  • Bilingual preferred.

Work Environment & Physical Demands:

  • Work is performed in a secured residential facility setting with communal areas as well as in office settings.
  • Ability to use standard office equipment such as computers, phones, printers, copiers, scanners, and filing devices.
  • Ability to concentrate and remain focused in a collaborative shared work environment.
  • Ability to adjust vision and focus to record data, review materials, and create documents.
  • Occasionally works in outdoor weather conditions.
  • Ability to lift up to 20 pounds, bend, twist, and stoop.
  • Includes on-call responsibilities to address emerging or unplanned issues in the shelter.


Benefits include medical, dental and vision coverage options, life insurance, short-term disability insurance, long-term disability insurance, option to participate in 401(k) plan, and generous paid time off.

To apply:

  • Interested individual applicants only please; DAIS prefers not to be contacted by third party staffing agencies.
  • The following application materials will be needed for consideration:
  • Current resume, cover letter, three professional references. A completed Affirmation of Interest/Information or Application (forms can be downloaded from the DAIS website).
  • Applications will be accepted until the position is filled.
  • Applications submitted without a cover letter and resume will NOT be considered.

Completed applications may be submitted via email as an attachment to:

Attached media: Shelter Staff Coordinator job posting summary