Case Manager

Position Summary:

Working in a team environment, the Dean of Students Office goal is student success. This position will work with students directly that are experiencing severe and persistent mental health issues to aid in their success and be a support and resource contact. The Dean of Students Office responds to student crisis, student transitional needs, incidents of hate/bias on campus and mental health issues in collaboration with University Health Services.
Principal duties:
Student Assistance Support – 30%
– Provide drop-in service for students, faculty, staff, and parents and community members one day per week
– Support, advise, and refer students who are having personal, academic, behavioral, or other difficulties
– Consult with key partners such as faculty, staff, parents, and community members
– Review and approve short-term crisis loans to students who have a short term financial need due to an unforeseen life circumstance
– Manage ongoing student specific issues/concerns
– Assist students who have been the victim of a serious crime, harassment and/or bias
– Respond to student crises and campus emergencies as needed
– Research and work to resolve student concerns and complaints
– Make appropriate referrals to the Behavioral Intervention Team for longer term management and the Threat Team to assess for risk
– Utilize electronic database Maxient to effectively and efficiently input all assistance cases and related information
– Maintain appropriate and required student records
– Produce statistical and other reports as neededCase Management & Referral – 40%
– Serve as a resource and referral source and Case Manager for students of concern and students in crisis dealing with complex mental health issues
– Refer students as appropriate to both university and community resources
– Follow up with students as needed to check on continued welfare and success
– Collaborate with University Health Services Care Managers
– Collaborate with University Housing, Academic Deans, UWPD, McBurney Disability Resource Center and other campus partners to assist students
– Utilize CAS standards in assessment efforts and direction for case management
– Establish positive working relationships with community resources including hospitals, programs, and mental health providers
– Maintain and update DOSO Community Resources Guide
– Provide positive leadership on student assistance issues to the Dean of Students Office teamAdministrative/Leadership – 20%
– Research best practices and current trends, support campus initiatives and respond to inquiries around student wellness and case management
– Develop Outreach efforts in conjunction with University Health Services
– Develop proactive training modules for faculty and staff
– Serve as the back-up to Behavioral Intervention Team Case Manager
– Participate on panels and in giving Presentations on the DOSO

Division of Student Affairs – 10%
– Advance the mission, vision and strategic priorities of Student Affairs through day-to-day responsibilities and special projects
– Demonstrate a commitment to social justice and inclusive excellence
– Represent the Student Advocacy/Dean of Students Office via campus committees, initiatives and events as requested
– Other duties as assigned

For more information and to apply, go to: