Ongoing Services Manager


Job Summary

The Ongoing Services Manager is a member of the Management Team of the Waupaca County Department of Health and Human Services. The primary function of this management position is to provide reflective, compassionate, and supportive supervision to social workers performing ongoing CPS and Youth Justice Services to children and families within Children and Family Services Unit while ensuring efficient and effective operations. A secondary, but equally vital function of the position is to strengthen and maintain community partner relations that works to ensure that services to individuals and families are delivered using a strength based, trauma informed approach supporting Waupaca County DHHS’s vision of:  “We help the people of Waupaca County to be safe and connected”.

Child welfare services are provided using both alternative and traditional response pathways to ensure family connections are always preserved and strengthened.

This position works under the direct supervision of the Director of the Department of Health and Human Services.

Essential Responsibilities

Provides supervision and support to Children & Family Services staff in development of services to families that are strength based and supportive of positive child and youth development and trauma informed care principles.

Provides operational oversight that ensures statutory and administrative rule compliance.

Supports staff in providing services to children and families to ensure family connections are preserved and strengthened.

Provides direction to staff in the areas of ongoing services to children and families in relation to child abuse and neglect, case management, juvenile justice, information and referral services.

Leads staff in building and maintaining collaboration and partnership with Schools, Law Enforcement, Judges, District Attorney’s Office, Corporation Council, and other community resources to strengthen a comprehensive family focused approach when working with children and their families.

Evaluates and authorizes appropriate placement of children in out-of-home services, following the Agency’s philosophy of maintaining children whenever safely possible in their home and community.

Monitors program and service outcomes for effectiveness, plans for new or changed programs or services, and implements any State and/or County initiatives toward children and family services.

Manages the Unit’s budget, reviews expenditures, and makes programmatic recommendations to Director.

Makes hiring and staffing recommendations for quality provision of services.

Participates in Management Team meetings, trainings, and other activities to support staff development.

Carries out the mission and vision of Waupaca County DHHS.

Provides various reports to DHHS Director, Board, and Committees, as necessary.

Participates in job related committees – internally and externally.

Acts on behalf of Initial Assessment Manager in absence for staff support in the areas of Initial Assessment, Intake, Foster Care and Kinship Care.

Performs other duties as assigned.

EDUCATION:  Graduation from an accredited college or university with a Bachelor’s Degree in Social Work, Psychology, or closely related field.  Master’s degree preferred, but will consider applicants with an undergraduate degree coupled with appropriate experience with the expectation that a Master’s Degree will be actively pursued and obtained if hired.

EXPERIENCE:  Preference for experience in family-based services, working with various community resources.  Knowledge of, or experience in, Ongoing CPS and Youth Justice Standards/Practices.  Knowledge of Trauma Informed Care and Coordinated/Integrated service models.  Prefer 3 to 5 years administrative/supervisory experience working with services of Chapters 48, 56 and 938.

Requires licensure as a Social Worker in the State of Wisconsin.

Requires knowledge of Chapters 48, 56 and 938 under Juvenile Court and Child Protective Services.

Knowledge, Skills & Abilities

Knowledge of Chapters 48, 56, and 938 under Juvenile Court and Child Protective Services.
Knowledge of Trauma Informed Care and the impacts of trauma/adversities to the developing brain.
Knowledge of child development, positive youth development, and strength based approaches.
Knowledge of federal, state, and local assistance programs and community resources.
Working knowledge of Health and Human Services programs.
Ability to accept direction as well as work independently and problem solve on their own.
Ability to be part of a team and accept the role of star player when needed or support player when called for.

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