Program Support Specialist

We have an opening for a Program Support Specialist in our Gateway program!  The Program Support Specialist (PSSIII) assists the teams with the organization, administration and coordination of the operations of our Gateway program.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency’s belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.

It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.

Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.

Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.

You can read about the many benefits of working at JMHC on our careers page.

The Program Support Specialist reports directly to the Clinical Team Manager with overall program supervision provided by the Director.


  • Consumer/public interaction in person and through phone contact
  • Knowledge of and experience using confidentiality principles and guidelines
  • Ability to deliver direct services to consumers demonstrating respect and principles of recovery and cultural sensitivity
  • Ability to work independently and set priorities with minimal supervision
  • Computer experience including a variety of formats to make technology accessible to clinicians
  • Commitment to work toward improving cultural sensitivity as demonstrated by valuing difference/diversity; recognizing personal limitations in one’s competencies and expertise and having the desire to improve in these areas
  • Accurate and prompt work processing ability
  • Ability to manage and balance basic accounting systems
  • Clerical and accounting experience
  • Possession of a valid driver’s license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle.


  • Experience in a mental health setting working directly with consumers
  • Experience using a Mac computer system
  • Ability to individually tailor and provide in depth computer training and support to a staff member who has not been formally trained in that area
  • Excellent writing, editing and organization skills
  • Experience and expertise in performing clerical and secretarial duties in a culturally sensitive manner and setting so as to have a positive influence in cross cultural service delivery

A.  Administrative

  1. Do basic accounting tasks related to updating the Gateway accounts
  2. Oversee staff payroll logs by assisting with reconciling logs, with posted schedule including shift differentials and hourly work
  3. Maintain databases for statistical analysis
  4. Serve as computer specialist to the team
  5. Maintain program filing system, both hard copy and electronic
  6. Maintain and update team daily schedule books, make schedule changes as necessary and transfer staff schedule onto sheets
  7. Compile and update lists, such as:
  8. Consumer address list
  9. Quarterly Report to Dane County Human Services
  10. Student schedules
  11. Injection list
  12. Participate in the orientation of visitors
  13. Assist in the orientation and training of new staff and students to the team
  14. Carry out a service schedule for maintenance of program vehicles
  15. Other duties as assigned by supervisor(s)

B.  Programmatic

  1. Work with and serve as an initial contact for consumers who come in to pick up medication, money, to check in with staff or to wait for appointments
  2. Assist staff in establishing priorities for responding to individuals in crisis when there are simultaneous requests both on-site and on the phone
  3. Assist with the management of consumers and community members in emergencies, on the telephone or face to face
  4. Respond to staff requests for emergency assistance
  5. Demonstrate excellent people skills and principles of consumer/customer satisfaction
  6. Demonstration and utilization of general cross-cultural skills and specific cultural competencies
  7. Answer telephones and utilize general knowledge of consumers and understanding of their illnesses, comprehension of the mental health system and of community resources while maintaining and adhering to confidentiality guidelines
  8. Coordinate activities and/or meetings with other program support specialists
  9. Attend and participate in team meetings – morning and weekly meetings with team and psychiatrist to discuss treatment planning
  10. Assist in CSP team treatment planning as well as preparing and maintaining a tickler file for weekly treatment plan meetings
  11. Attend and participate in in-service training, conferences and outside training programs as authorized and directed by supervisor(s)
  12. Responsible for the timely execution of the consumer money program including preparing re-deposits, ordering cash from bank, daily bank transactions, printing weekly money labels, counting and packaging money, paying consumer bills, managing consumer incentive reimbursements and other financial duties as assigned
  13. Other duties as assigned by supervisor(s)
  14. Observe consumers take medication in the office and document observations
  15. Provide money, bus passes and checks to consumers in the office

C.  General Unit and Agency Responsibilities

  1. Design, develop, update and print program forms and brochures
  2. Maintain medication labels, update labels in computer and print medication labels and MARS
  3. Coordinate and order supply inventory
  4. Coordinate building maintenance needs
  5. Work actively and positively to maintain good working relationships between other JMHC programs, vendors and other community members
  6. Work to improve own cultural sensitivity by participating in the development and implementation of unit strategies to continue to improve the cultural sensitivity of the program’s services
  7. Responsible for maintaining a welcoming and comfortable waiting area environment

The above statements are not to be interpreted as an exhaustive list, but are intended to describe the general nature and level of work being performed by this employee.

Read the full article at: