Care Coordinator

Organization: JusticePoint

Location: Milwaukee, WI

Program: Comprehensive Community Services

Reports to: CCS Program Coordinator

Position Summary: This position is responsible for helping the consumers to understand, navigate, and grow through the CCS program. This Care Coordinator meets and works with the consumers, service providers, and other team supports that assist in the consumer’s progression through the CCS program. The Care Coordinator receives consultation from mental health and/or substance abuse professionals while working on the clients individualized recovery plan.

Position Functions:

Establish client eligibility by using a Mental Health/AODA Functional Screen
Assist the clients in identifying services from the CCS service array appropriate to address barriers to recovery
Work with the client to identify and build a recovery support team of professionals as well as natural supports
Broker services as needed with other providers in the CCS network
Work with the clients to make an individualized recovery treatment plan
Work with the client to prioritize and obtain the goals set forth in the individual recovery plan
Facilitate recovery meetings with the client and the team
Follow-up with service providers to ensure quality care and goal progression
Complete necessary authorizations and paperwork
Appropriately document all contact with clients and team members

Knowledge, Skills and Abilities:

Proficient in utilizing Microsoft Office applications including Word and Excel and web enabled databases
High level of skill in organization, attention to detail and accuracy as well as ability to handle multiple tasks at one time
Clinical knowledge and skills with the ability to clearly communicate these to others
Ability to cope with emergency situations
Ability to maintain and promote positive working relationships with others
Excellent assessment and interviewing skills
Good understanding of mental illness and its effects on consumers and their families
Good understanding of the AODA population
Effective use of time and resources to help maintain quality CCS services
Ability to interact effectively and sensitively with individuals from diverse social, economic, and ethnic backgrounds
Exercise good judgment
Bilingual preferred
Experience working with Milwaukee County Behavioral Health Services preferred

Minimum Qualifications:

Bachelor’s Degree in Social Work or a related field; Master’s Degree preferred
One (1) year of experience working in the Mental Health field preferred
Experience working with substance abuse client’s preferred
Must complete a criminal background check
Must have valid driver’s license and insured automobile

Position Terms:

Permanent, salaried, exempt position


How to Apply:

Please see

Care Coordinator – JusticePoint