Internal Case Manager

Organization: Guest House of Milwaukee

Location: Milwaukee, WI

Reports To: Director of Internal Services

FLSA Status: Full-time/Salaried

The Internal Case Manager will be expected to provide direct services and educational classes while coordinating delivery of services with community resources. The goal is to help individuals residing at the Guest House obtain permanent housing and a self-sustaining income. This position works with our Emergency Shelter, Transitional Housing and Veterans programs.

Essential Duties and Responsibilities:

Manage a caseload up to 25-30 clients/guests.
Gather eligibility documentation for clients designated program.
Administer assessments to determine clients’ needs.
Develop an Individual Service Plan (ISP) or Housing Stabilization Plan to meet client needs.
Positively and respectfully engage with assigned clients to help them to obtain their goals.
Utilize community resources that provide services such as job-readiness, literacy and GED, AODA and Mental Health treatment, counseling, benefits, driver license recovery, and housing.
Complete the necessary follow-up or actions to assist clients in achieving the goals or meeting their needs.
Ensure that all resident records are organized and properly documented as outlined in funding contracts.
Accurately enter data in the agency database and Service Point in a timely manner.
Facilitate and participate in community meetings and training for clients.
Assist in program evaluation and development by preparing reports, billing statements and other outcomes based documents in accordance with funding contracts.
Participate in efforts to improve the overall processes and outcomes of all Case Management Programs.
Professionally communicate with service providers, clients, co-workers, and community partners.
Work collaboratively with staff from other departments at the Guest House and participate on the Comprehensive Service Team.
Participate in community events for networking and collaboration efforts.
General work hours are Monday – Friday, however some flexibility will be required to work evenings and possible some weekend hours.
Join a least one Guest House staff committee.


City of Milwaukee residency required.
Bachelor’s Degree in Human Services or related area.
A minimum of 2 years case management experience required.
Experience working with Veterans preferred.
Maintain a valid Wisconsin driver license, reliable transportation, and vehicle insurance in compliance with agency requirements.
Ability to speak Spanish preferred.
Pleasant attitude and people skills.

Training and Experience:

Computer proficiency (Microsoft Word, Excel, Outlook, and Internet).
Familiar with issues related to homelessness, mental illnesses and substance abuse.
Understanding of motivational interviewing and stages of change principles.
Strong organizational, planning, and time management skills.
Good decision-making and problem-solving skills.
Ability to plan, implement, participate and follow through on projects relating to the position.
Ability to think critically and work independently as well as on a team.
Ability to communicate clearly, both verbally and in writing.

This position description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How to Apply:

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Internal Case Manager – Guest House of Milwaukee