Coordinator of Family Support

Position Summary and Job Duties

The Coordinator of Family Support will play a leadership role in the implementation of projects and programming that promotes a collaborative, family centered culture of service delivery within Child Protective Services that prioritizes safety .  Works in collaboration with other program areas and community partners.   Leads the HSD implementation of the Parents Supporting Parents Program and oversees implementation of an infrastructure for Family Team Meetings that supports families and engages with systems partners to assure inclusion of all team members.  Supervises designated staff and provides consultation, supervision and oversight of case decision-making as appropriate.  This position is also part of a larger supervisory team that supports CPS activities such as Access, Initial Assessment, Ongoing Services, and Foster Care Care.  Provides after hours CPS supervision on a rotational basis.  

30% – Lead implementation of projects and programming that promote a collaborative, family centered culture of service delivery including Parents Supporting Parents, Family Team Meetings and other projects as assigned. 

  • Develop and implement policy and procedures to meet program goals
  • Provide and or arrange for appropriate training of staff and stakeholders
  • In collaboration with Administrative services staff, track outcomes associated with program goals.
  • Coordinate relationships and communication with appropriate partners at DCF and other agencies related to initiatives and programs.
  • Completes reports and other compliance measures in an accurate and timely manner.
  • Serve as a resource and advocate across the continuum of care regarding integration of parent  voice

30% – Provide supervision and support to staff

  • Reviews cases and situations, applies assessment skills and makes decisions regarding appropriate course of action.
  • Provides individual and group supervision to provide consultation and to facilitate professional development; creates a supervision space that is safe and encourages and empowers staff to be open and forthcoming about their work, needs and concerns.
  • Identify, interview, hire, train and on-board designated staff; ensure new staff are provided the opportunity for mentoring, support and training to be successful; evaluates staff performance and provides feedback that is constructive and strengths based.  Appropriately takes action to address performance concerns.
  • Provides after hours supervisory consultation on nights and weekends on a rotating basis.

25% – Collaborates with internal and external partners to assure coordinated care

  • Participates as a member of the Human Services Department Leadership team, working collaboratively with colleagues to assure a quality continuum of services for families.
  • Represents the HSD in the community as appropriate including education and community liaison duties with regard to relevant issues.
  • Communicates and collaborates with staff and supervisors across HSD divisions to assure coordinated efforts to serve families.
  • Participate in the development and implementation of the local PSP/CST Advisory Council; coordinate, manage, maintain membership of the advisory council, and ensure parent voice and participation.

5% – Other duties as assigned

  • In the event of a Pubic Emergency, responds as directed by the Human Services Director and/or the Director of Emergency Operations.


Success Factors (KSA’s)


  • Knowledge of  social work principles and methods in the field of child welfare, family inter-relationships, and individual and group behavior.
  • Knowledge of current social and economic problems and the way in which they affect families and individuals.
  • Knowledge of the impact of trauma on individuals, families and communities and skills and abilities to embrace trauma informed approaches.
  • Knowledge of child development and family systems theories and practices that guide assessment of and work with children and families in crisis.
  • Knowledge of key Family Protective Factors and principles of best practice in family support.
  • Knowledge of applicable state and federal codes, standards and statutes including Chapter(s) 48, 938 and 51.
  • Knowledge of automated child welfare systems ( WiSACWIS).
  • Ability to communicate ideas effectively orally and in writing.
  • Ability to establish trust and maintain effective working relationships with families, administrative superiors, co-workers, the general public and community partners in a manner that support collaboration.
  • Ability to stimulate staff growth and development and to provide effective casework consultation.
  • Ability to collect, organize and utilize data for program improvement purposes.
  • Skills in organization and time management.
  • Skills in reflective supervision and supportive management of staff.


Job Requirements, Education, Training & Experience


  • Master’s Degree in Social Work or closely related field
  • Social Work Certification Preferred
  • Valid Driver’s License
  • Ability to work non traditional hours and be on call after hours as needed
  • Experience demonstrating commitment to principles of family support in work with parents, youth and children.


Essential Job Functions (physical elements, equipment and working conditions)

Physical elements:

  • Ability to stand, walk and sit.
  • Ability to exert up to 20 lbs of force occasionally or up to 10 lbs of force frequently

Equipment use:

  • Ability to use computer and computer keyboard.
  • Ability to type notes on a daily basis and utilize computer programs such as Microsoft Word, Excel,  Publisher, eWisacwis database, and YASI database
  • Ability to use copy and fax machine

Working conditions:

  • Almost all indoor work but may be required to attend community and home based visits
  • Office space is provided in multiple locations in Janesville and Beloit
  • Opportunity for flexible work schedule, assuring operational needs are consistently met
  • A valid driver’s license to get between various county buildings and attend meetings is required
  • Note:  Potential exposure to physically or verbally abusive clients


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