Comprehensive Community Services Program Specialist

Salary: $34.44 – $44.50 Hourly
Location: Madison, WI
Job Type: Full time (1.0FTE)
Department: Human Services Department
Job Number: 2020-00573
Closing: 11/20/2020 4:30 PM Central

Equity, Definition and Examples of Duties



As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.


Under general direction of the Comprehensive Community Services (CCS) Community Services Manager, this position serves in the role of CCS Service Director. Provides the clinical oversight and quality assurance functions for the Medicaid Comprehensive Community Services (CCS) Program. Responsible for staff consultation on CCS service delivery, oversight of all clinical functions within the CCS Program, utilization and quality review of individual CCS assessments, recovery plans and individual services and clinical review of high risk individuals. Supervises the Quality Assurance staff within the CCS Program. Responsible for service provider array utilization review, denial of invalid billing, and other CCS system coordination issues. Assists the CCS Administrator in the development of training programs as needed. Performs other related duties as assigned.


Supervises CCS staff. Provides technical assistance to CCS Service Directors within the CCS service facilitation agencies, service array and CCS Provider Network staff. Works in conjunction with CCS Administrator to ensure clinical records’ compliance with DHS 36 and ForwardHealth requirements. Monitors CCS services for quality compliance in accordance with federal, state and county program standards. Coordinates implementation of changes in programs as required by federal, state, county or departmental authorities. Provides information and assistance regarding mental health services to consumers, families and citizens.  Responds to complaints from consumers, guardians, advocates and other interested parties. Prepares data, reports and presentations regarding assigned program areas within CCS. Identifies broad-based needs and develops training programs to address them. Participates in the development of policies and procedures related to CCS clinical services and quality assurance functions.


Education, Experience & Special Requirements


Education, Training and Experience:

Minimum Requirements: Master’s Degree in Social Work, Counseling or a closely related field, and at least three (3) years’ experience providing community based mental health and/or substance use services. At least one (1) year of clinical supervisory experience is preferred.

Certifications and Licenses:

Required: Current valid Wisconsin certification as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Counselor (LPC) is required.

Preferred: Wisconsin certification as a Substance Abuse Counselor.

Special Requirements:

Must have a valid driver’s license, or access to reliable personal transportation, or equivalent.
Must be available to work occasionally on evenings or weekends.

Background Check StatementSome positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record.  However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.

Physical and Environmental Work Requirements:

Ability to see and hear within normal ranges with or without adaptive devices. Ability to use finger, wrist, hand and arm motions. Ability to sit or stand. Work mostly in an office environment. Some out of county travel, with occasional overnight travel.



Knowledge, Skills & Abilities


Knowledge of the community mental health and substance use field. Familiarity with, or ability to learn Dane County human services programs. Ability to assess the effectiveness of programs and agencies providing services to these populations. Familiarity with state regulations governing certified mental health and substance use programs and services and maintaining compliance with these regulations. Knowledge of quality assurance/quality improvement methods and outcome measures. Understanding of recovery principles as they apply to service delivery and system transformation. Experience providing clinical consultation and supervision. Effective supervisory techniques and methods. Understanding of the principles of administrative management. Effective oral and written communication skills. Proficient skills using Microsoft Office Suite applications (Word, Excel, PowerPoint, etc.)

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