Crisis Stabilization Case Manager


$19.22 – $38.70 Hourly

Health Care Center, 3530 N. County Road F, Janesville, WI
Job Type
Full Time
HSD-B Crisis Intervention
Job Number
Closing date and time
11/20/2020 at 5:00 PM Central Time (US & Canada)

Position Summary and Job Duties

Crisis Stabilization Workers provide short-term, intensive case management and clinical intervention services to Rock County residence experiencing an acute mental health crisis. They have the capacity to provide access to services (telephone, mobile, walk in, assistance with short term voluntary or involuntary hospital care, and linkage/coordination services) in ways that meet the unique needs of adults experiencing mental health crises and work to connect clients to long-term treatment providers and services.

75% Provide direct support services to assigned Crisis Stabilization clients.

  • Clinically assess client and family needs and risks with a focus on supports required to prevent hospitalization and out of home placements for adults with mental health needs.
  • Create/maintain a Crisis Plan for all clients served based on the assessment of needs and risks.
  • Implement clinical and case management services based on the assessment of client needs and risks.  These services may include but are not limited to: Supportive short term clinical intervention, psychoeducation to clients and families, facilitation of family meetings and agency staffings, providing referrals to and coordinating services among community agencies, providing transportation to facilitate accessing needed resources, assisting clients with applications for public assistance programs,  and assisting clients in obtaining and maintaining housing.
  • Perform other direct services as assigned.

20% Engage in professional communication through documentation, consultation, and supervision.

  • Using the DAP format, accurately document all client contacts in the designated database system, providing as much detail in each client note as required to both communicate important clinical information and provide documented justification for billing for services, following policy of note completion within 24-48 hours.
  • Engage in weekly supervision meetings and regularly consult with supervisors and colleagues to maximize the quality of services being delivered.
  • Provide clinical consultation regarding mental health assessments and needs as requested to Harper’s Place Staff, Institutional staff, Crisis staff, and other community providers as part of the linkage and referral process.

5% Complete administrative tasks necessary to allow for optimal functioning of the program, department, and agency as a whole.

  • Complete daily billing and bimonthly time sheets as required by agency policy.
  • Attend program or departmental meetings as required.
  • Follow all administrative policies with regards to attendance, time-off requests, etc.
  • Perform other administrative duties as assigned.

Success Factors (KSA’s)

  • Knowledge of the principles and practices of social work and its application
  • Knowledge of laws, regulations, and practices pertaining to federal and state human service programs and/or domestic violence programming, specifically chapters 48, 51,54,55, and 938.
  • Knowledge of human service and community resources and how to effectively utilize them.
  • Knowledge of organization process.
  • Knowledge of assessment and treatment of mental illness and chemical misuse/abuse/dependency.
  • Ability to plan and organize work effectively.
  • Ability to maintain accurate, current records, and prepare clear and concise reports from them.
  • Ability to establish and maintain effectively working relationships within the agency and community.
  • Knowledge of current social and economic problems and ways in which these problems affect individuals and families.
  • Ability to understand and carry out verbal and written instructions.
  • Ability to perform assessment and make appropriate dispositions often under pressure.
  • Knowledge and application of cultural competency.
  • Knowledge and application of person centered care.
  • Ability and comfort in assessing risk and safety planning.
  • Knowledge of Trauma Informed Care and ability to utilize the principles in all interactions.
  • Knowledge of Child development and principles of Family Systems and their applications to clinical interventions with children with acute mental health needs.

Job Requirements, Education, Training & Experience

  • Graduation from an accredited college or university with a Bachelors degree in social work or related field required.
  • Must possess valid driver’s license and/or commercial drivers license.
  • Will work flexible hours, including rotating evenings.
  • Minimum of one year of full-time experience working with individuals who have severe and persistent mental illness.

Essential Job Functions (physical elements, equipment and working conditions)

  • Potential for unpredictable and violent clients.
  • Inside work and occasional outside work with exposure to weather conditions.
  • Must be willing to transport clients as safety permits and as required to implement treatment plan and meet client needs.

To apply, go to: