Diversion Specialist Case Manager II – Madison, WI


As the Case Manager II – Diversion Specialist you will provide shelter diversion services aimed to quickly house women who are experiencing homelessness to avoid the need to enter emergency shelter. Work individually with women to identify solutions and alternative housing arrangements that quickly resolve the individuals housing crisis through a combination of direct service and financial assistance.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® -and it’s our employees that help us get there.  At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families.  Because of this, we offer :

  • Competitive Salary
  • Flexible schedules and a casual dress environment
  • Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
  • Tuition reimbursement
  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
  • Insurance benefits: excellent health, and dental, life, disability Discounts available for Pet Insurance, auto, and home insurance


About the role:

  • Conducts initial screening to assess appropriate service suggestions and facilitates setting appointments for referrals and/or services.
  • Ensures the collection of required service utilization, demographic, and outcome data.
  • Engage directly with individuals seeking homeless and housing services.
  • Provide resource referral and follow-up assistance to women experiencing unsheltered homelessness
  • Assist women in advocating for their needs and accessing services and resources
  • Act as a liaison between women, support services, landlords, and involved community agencies and maintain ongoing communication with other providers as needed
  • Conduct a needs assessment with each women and work to create an individualized service plan based on identified goals
  • Review and actively monitor women in making progress toward meeting identified goals
  • Assist women to creatively identify solutions and alternate housing arrangements that quickly resolves their housing crisis
  • Assess the financial situation of women and their need for supportive services such as employment assistance, budgeting, and/or credit repair
  • Provide support for women as necessary to secure safe and stable housing, providing financial assistance where necessary
  • Accurately document and track all financial assistance, including completed requests for client assistance
  • Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements
  • Participate in regular staff meetings
  • Maintain accurate records, files, statistics and reports, including Service Point entry.
  • Network with other service providers.
  • Maintain positive working relationships with service providers, clients and fellow employees.


What we are looking for in you:

Education: Bachelor’s in social work, human services, psychology, sociology, or criminal justice.

Experience: Three years of social work experience. Management experience helpful.

Certifications: Valid Driver’s license. 


Knowledge of:

  • Principles and practices of social work and case management techniques relevant to the services offered. 
  • Federal regulations and state laws applicable to the programs. 
  • Advanced psychosocial assessment skills. 
  • Public and private social services providers within the community and community resources and programs available. 
  • Collaborative case planning. 
  • De-escalation and crisis intervention techniques. 
  • Computer applications related to the work including strong skills in Microsoft Office Suite, web-based programs, and e-mail. Possess or obtain a working knowledge of HMIS.
  • Record keeping principles and practices; correct business English, including spelling, grammar, and punctuation. 
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone. 
  • Programs and eligibility requirements for the Social Security Administration, State Medicaid, County Social Service, and Food Share, and other relevant programs. 

Ability to:

  • Communicate exceptionally well orally, in writing, and over the telephone. Clearly and effectively communicate in English, both orally and in writing.
  • Analyze, interpret, apply, and explain applicable complex laws, codes, regulations, and procedures. 
  • Prepare clear and concise reports, correspondence, and other written materials. 
  • Use initiative and independent judgment within Salvation Army ethics and guidelines; organize own work, set priorities, and meet critical deadlines. Follow through on directives, projects, and emergencies in a timely manner.
  • Establish and maintain effective working relationships with those contacted in the course of work. 
  • Supervise interns or volunteers.

To apply, go to: https://careers-uscsalvationarmy.icims.com/jobs/16051/job