Rapid Rehousing Case Manager II – Madison, WI


As the Case Manager II (Rapid Rehousing) you will manage and monitor families transitioning from homelessness to housing. Duties include orienting all eligible participants to the program(s) and providing housing search and supportive services to promote participants self-sufficiency, integration into the community and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants. The principal duties are performed both in a general office environment and in the field and community where program participants reside.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® -and it’s our employees that help us get there.  At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families.  Because of this, we offer :

  • Competitive Salary
  • Flexible schedules and a casual dress environment
  • Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
  • Tuition reimbursement
  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
  • Insurance benefits: excellent health, and dental, life, disability Discounts available for Pet Insurance, auto, and home insurance


About the role:

  • Assist participants in locating and securing housing of their choice.
  • Assess housing barriers of families experiencing homelessness to determine housing and service needs.
  • Use Progressive Engagement to customize plans for each participant
  • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing; serve as an ongoing liaison between property managers, neighbors and participants.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
  • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
  • Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions.
  • Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
  • Identify participant strengths and barriers to stability and assist participants in reducing barriers and linking to resources/services.
  • Conduct regular home visits to ensure stability and progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving and identification of resources to assist with reintegration of participants in the community.
  • Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
  • Adhere to HMIS data quality standards and perform data entry tasks in a timely manner
  • Follow documentation standards and complete documentation in a timely manner
  • Transport clients as necessary.
  • Maintain a working knowledgof rapid rehousing best practices.


What we are looking for in you:

Education: Bachelor’s in social work, human services, psychology, sociology, or criminal justice.

Experience: Three years of social work experience. Management experience helpful. 

Certifications: Valid Driver’s license.


Knowledge of:

  • Principles and practices of social work and case management techniques relevant to the services offered. 
  • Federal regulations and state laws applicable to the programs. 
  • Advanced psychosocial assessment skills. 
  • Public and private social services providers within the community and community resources and programs available. 
  • Collaborative case planning. 
  • De-escalation and crisis intervention techniques. 
  • Computer applications related to the work including strong skills in Microsoft Office Suite, web-based programs, and e-mail. Possess or obtain a working knowledge of HMIS.
  • Record keeping principles and practices; correct business English, including spelling, grammar, and punctuation. 
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone. 
  • Programs and eligibility requirements for the Social Security Administration, State Medicaid, County Social Service, and Food Share, and other relevant programs. 

Ability to:

  • Communicate exceptionally well orally, in writing, and over the telephone. Clearly and effectively communicate in English, both orally and in writing.
  • Analyze, interpret, apply, and explain applicable complex laws, codes, regulations, and procedures. 
  • Prepare clear and concise reports, correspondence, and other written materials. 
  • Use initiative and independent judgment within Salvation Army ethics and guidelines; organize own work, set priorities, and meet critical deadlines. Follow through on directives, projects, and emergencies in a timely manner.
  • Establish and maintain effective working relationships with those contacted in the course of work. 
  • Supervise interns or volunteers.

To apply, go to: https://careers-uscsalvationarmy.icims.com/jobs/16249/job