Human Services Professional- CCS Case Manager

Salary: $19.60 – $32.73 Hourly
Location: Janesville, WI
Job Type: Full Time
Department: HSD-B Comprehensive Community Services
Job Number: RC-0803342
Closing: 2/26/2021 5:00 PM Central
Position Summary and Job DutiesUnder the direction of the CCS Program Manager and CCS supervisor, work involves providing comprehensive, person-centered, team based, community treatment to youth and adults living with mental illness, substance abuse or co-occurring disorders receiving services through the Comprehensive Community Services. This position will work collaboratively with the CCS children and youth teams to provide CCS services to parents and family members who are receiving CCS services.  Work primarily includes the provision of: psychotherapy, psychosocial rehab, skill development, and other services on the CCS service array according to individualized Recovery plans.  In conjunction with service provision, responsibilities may include the development and maintenance of client case records, benefits, plans and reports in accordance with DHS 36, other relevant program codes, Social Security and Medicaid/Medicare requirements. Work in collaboration with a treatment team, other HSD employees, families and collateral agencies. Supports and promotes the vision, mission, and guiding principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.”

60%- Provide psychosocial rehab services that are person-centered, trauma informed, team oriented, and community based in accordance with DHS 36 (and other relevant program codes).

  • Manage a case load and provide or arrange for provision of all needed services for each youth/adult on that case load. Develop and implement clinically relevant recovery plans ensuring that services are culturally competent, recovery oriented and involve consumer participation.
  • Provide direct psychosocial rehab services, as detailed in the individual’s clinical recovery plan, to youth, families, and adults as assigned. Provide interventions including; assessment, psychotherapy, psycho-education, skill development, recovery support services, service planning, and service facilitation. Provide services on an individual and group level including supportive services and education to adults and/or their families.
  • Advocate and provide services to support individuals in the least restrictive living situation possible and work to prevent out of home placements for consumers with complex needs.  Attend and testify at court proceedings as needed.
  • Act as a team member on the CCS treatment team contributing to the functioning of the treatment team, supporting and covering for other team members as necessary.  Respond to client emergencies as requested to support the individual, families, and CCS team.
  • Writes clinically relevant individualized recovery plans on a six month and annual basis including the completion of an initial and annual Functional Screen.  Completes written discharge plans.  Completes initial assessment and comprehensive assessment including yearly updates.  Completes other state reporting requirements.
  • Regularly assess consumer mental status, areas of functioning, suicide and homicide risk, safety concerns, achievement towards stated goals, and symptom patterns and communicate this assessment to the team.
  • Develop and support creative community resources to keep people in the most independent living situations.

20%- Complete administrative tasks in accordance with DHS 36 (other relevant program codes), Social Security and Medicaid/Medicare requirements.

  • Using the appropriate format, accurately document all client contacts in the designated database system, providing as much detail in each client note as required to both communicate important clinical information and provide documented justification for billing for services.
  • Document 100% of your time in Avatar and complete timesheets as required by agency policy.
  • Assist and contribute to as needed with writing clinically relevant individualized recovery plans on a six month and annual basis.  Contribute/complete written discharge summaries.  Complete other state reporting requirements as assigned.

15%- Work in collaboration with a treatment team, other HSD employees, families and collateral agencies.

  • Actively participate in recovery planning meetings, individual and group supervision meetings, and recovery plan meetings for consumers to whom you are on the recovery team.
  • Provide team and individual direction on clinical strategy and intervention for CCS consumers in which you are an active participant on their recovery team.
  • Attend in-services, trainings, division/department meetings, committee meetings and trainings as requested or approved by your supervisor.
  • Maintain prompt communication with family members, team members, Rock County Crisis Intervention, and collateral agencies requesting information.

5%- Perform other duties as assigned. 

Success Factors (KSA’s) 

  • Knowledge of assessment and treatment of persons across the lifespan whom have mental illness or substance abuse disorders including co-occurring disorders.
  • Knowledge of assessment techniques and the ability to make sound assessments and form solid clinical plans based on the assessment information.
  • Ability to embrace and nurture a person centered, trauma informed, recovery oriented framework and culture for service delivery.
  • Extensive knowledge of therapeutic and psychosocial rehabilitation interventions for children, youth, and families with complex needs.
  • Knowledge of the laws, regulations and practices pertaining to DHS 36, DHS 35, 48, and 51.
  • Knowledge of psychotropic medications, their effect, side effects and abuse potential.
  • Knowledge of community resources and how to effectively utilize them.
  • Ability to plan and organize work effectively.
  • Ability and skill to maintain accurate current records and prepare clear and concise reports.
  • Ability to establish and maintain effective working relationships with agency staff, community members, families, and collateral agencies.
  • Knowledge of various cultures and diverse populations and ways in which cultural values impact individuals, families, and the community.
  • Ability to make assessments and provide or refer for appropriate treatment.
  • Ability to manage one’s time and emotions in an environment of rapidly changing priorities.
  • Ability and comfort in assessing risk and safety planning.
  • Ability to accept feedback and apply feedback given by supervisor.


Job Requirements, Education, Training & Experience 

  • Bachelor’s Degree in Social Work or Related field required and Master’s Degree preferred, from an accredited college or university.
  • Must possess and maintain a current unrestricted (not due to corrective lenses) driver’s license and auto insurance pursuant to the Rock County Administrative Policy and Procedure Policy 5.02 and 5.27.
  • Must complete 20-40 hours of training specific to CCS and DHS 36 within three months of hire date.


Essential Job Functions (physical elements, equipment and working conditions)Physical Elements

  • Ability to stand, walk and sit.  Physical movement occurs a majority of the day.
  • Inside and outside work with exposure to weather conditions.
  • Potential for contact with unpredictable and aggressive persons.
  • Must be willing to transport consumers in your personal vehicle and be exposed to challenging and unpredictable environments.
  • Participate in disaster evacuations and fire drills when circumstances warrant.  Maintain safety procedures.
  • Lifting and carrying up to 25lbs frequently.

Equipment Use

  • Ability to use a computer and keyboard.
  • Must become efficient at using a computerized documentation system within 2 months of hire including the use of Microsoft Word.

Working Conditions

  • Able to work in multiple locations including the office, client’s home, and a variety of community locations.
  • Available to work a flexible schedule including working evenings when needed to meet client needs.
  • Ability to flex time when needed to coordinate consumer emergencies, care and recovery plan services.
  • Potential exposure to physically or verbally abusive persons.
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