CLTS Human Services Supervisor I

  • Salary: $32.11 – $39.02 Hourly
  • Location: Janesville, WI
  • Job Type: Full Time
  • Closing: 3/12/2021 5:00 PM Central

Position Summary and Job Duties

This position supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department.  Performs in a manner consistent with the HSD Leadership Charter, Professional Standards, and “Commitment to My Co-Workers”.  This position has supervisory responsibility for The Children’s Long Term Support (CLTS) and  Children’s Community Options Programs (CCOP) in the Behavioral Health Division.   Primarily responsible for staff oversight and supervision of the services being provided for children and families  enrolled in these Programs.  This supervisor assists in development, implementation, and oversight of policies and procedures as well as has a key role in collaboration with internal and external system partners to ensure a trauma informed, family-centered, and strength based approach.  There is also an emphasis on quality assurance and monitoring outcomes and services provided by contracted providers.

35%- Provides Program Oversight and Staff Supervision for assigned programs.  

  • In individual and group supervision,  reviews cases, applies assessment skills,  and makes determinations regarding appropriate course of action
  • Regularly provides feedback and direction to staff regarding service planning and compliance activities.
  • Promotes a family centered, recovery oriented philosophy by advocating for client rights and strength based approaches.
  • Interviews, selects, trains, supervises, disciplines and evaluates assigned staff according to HSD and Rock County procedure.
  • Assist staff in the field as needed and for direct supervision purposes.

20%- Implements and oversees  program policies and procedures

  • Assures compliance with all relevant rules, administrative codes and applicable laws and statutes and works toward high fidelity to established best practice models which includes quality of plans, timelines, critical incidents, restrictive measures planning, reduction letters and appeals.
  • Monitors and Manages PPS waiting list for children’s waiver programs
  • Understands and manages all waiver and CCOP dollars, making decisions to maximize use of  dollars to serve eligible children; monitors spending on all contracts according to established guidelines.
  • Understands the TPA process (authorizations and claims) and works in conjunction with providers, accounting, and fiscal staff on day to day issues.

20%- Collaborates across internal and external systems and partners to achieve maximum program effectiveness. 

  • Facilitate Program/Unit meetings to review program updates and expectations .
  • Attend teleconferences and regional meetings as required.
  • Collaborate with other supervisors and program managers to coordinate services and processes involving eligible or potentially eligible children and families.
  • Establish relationships with community providers to develop and improve local resources for eligible children and families.
  • Coordinate with state staff as needed.

20%- Quality Assurance Activities

  • Review case records quarterly in conjunction with Administrative Services staff.
  • Review plan quality and timelines monthly in supervision.
  • Maintains relationships with contracted providers and provides feedback as needed to ensure high quality practice.  Provide day to day feedback to contracted providers and communicate concerns to Program Manager as needed.
  • Assists staff to understand and integrate best practice standards
  • Problem solving issues that arise such as program, fiscal, and/or quality related.
  • Review NFE screens for accuracy and feedback

5%- Other duties as assigned

Success Factors (KSA’s)

  • Knowledge of children and their development, mental health disorders, physical disabilities and developmental disabilities in children, principles of family systems.
  • Knowledge of the Medicaid Waivers and and associated rules and guidelines
  • Knowledge of and support for principles of welcoming, strengths based, and Client Centered care
  • Ability to communicate effectively orally and in writing
  • Ability to establish and maintain effective working relationships with  clients, administrative superiors, co-workers, the general public and community partners in a manner that supports collaboration.
  • Ability to collect, organize and utilize data for program improvement purposes
  • Skills in  supervision and supportive management of staff

Job Requirements, Education, Training & Experience

  • B.S./B.A. in Social Work or closely related field.
  •  Masters Degree Preferred
  • Experience working with Medicaid Waiver programs.
  • Five or more years working with children and families.

Essential Job Functions (physical elements, equipment and working conditions)

Physical elements:

  •  Ability to stand, walk and sit.
  •  Ability to exert up to 20 lbs of force occasionally or up to 10 lbs of force frequently

Equipment use:

  •  Ability to use computer and computer keyboard.

Working conditions:

  • Ability to work non traditional hours as needed
  •  Almost all indoor work but may be required to accompany staff to community and home based visits
  •  A valid driver’s license to get between various county buildings and attend meetings is required
  •  Potential exposure to physically or verbally abusive clients and unsanitary environments

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