Clinical Team Manager

Start Date: Immediate
Employment Term and Type: Regular, Full Time
Hours per Week: 40
Work Hours (i.e. shift): Generally First Shift
Salary and Benefits: $54,890 – $67,284 p/yr; Generous Paid Time Off!
Required Education: Master’s Degree
Required Experience: Open
We have an opening for a Clinical Team Manager in our Outpatient Services program. The Clinical Team Manager (CTM) is responsible for management of the day-to-day functioning and programming of Clinic Based Services within our Outpatient Services program. Oversight will include Adult Clinical Services, Substance Use Disorder services, Medication Assisted Treatment Programming, University of Wisconsin Comprehensive Care services, Resource Bridge and Centralized Intake. In close coordination with the Director of Program Services (DPS) and the Clinic Based Services management teams, the Clinical Team Manager provides direction, leadership, support, and backup to the Team Leaders and overall staff within these programs to ensure the efficient, consistent, and smooth functioning of Clinic Based Services. The Clinical Team Manager leads efforts in clinical program development including programmatic efforts to meet the needs of current contracts and funders.  The Clinical Team Manager has a yearly service hour expectation of 180 hours and can be delivered via telehealth, and/or face to face. On-site expectation will require a 2-3 day/per week minimum, and may assume other duties as assigned.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency’s belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.

It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.

Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.

Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.

You can read about the many benefits of working at JMHC on our careers page.

The Clinical Team Manager is supervised by the Director of Program Services.

  • Master’s degree in related behavioral health field.
  • Licensed as an LMFT, LPC or LCSW, and meets relevant licensing requirements for billable services and supervision for mental health and/or substance use disorder services.


  • Clinical supervision experience.
  • Demonstrated ability to clinically supervise an inter-disciplinary service team.
  • Demonstrated understanding of contract compliance issues in substance use disorder, family based and adult mental health fields.
  • Ability to work in collaboration with a variety of behavioral health disciplines including case managers, psychotherapists, psychiatric nurses and prescribers.
  • Demonstrated commitment to vision and values of JMHC.
  • Knowledge of and demonstrated skill in providing culturally sensitive, trauma informed staff development and supervision, program planning and quality assurance.
  • Demonstrated ability to work in a culturally sensitive recovery oriented and trauma informed manner with larger systems both inside and outside the agency.
  • Strong organizational and leadership skills.
  • Excellent verbal and written communication skills.
  • Ability to be a flexible and creative participant in a changing system.
  • Possession of a valid driver’s license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e., transporting consumers).

Typical Physical Demands
Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.
Working Conditions
May require evening or weekend hours depending on program and consumer’s needs.


  • Licensed as a CSAC, SAC or SUD specialty.
  • Experience working with children, families and adults with serious mental health and/or substance use concerns in a community setting.
  • Management experience in a human service provider agency.
  • Demonstrated ability to work cross-culturally.
  • Experience in crisis resolution.
  • Trained in PDSA/process improvement model.
  • Fluency in Spanish.

A.  Management and Delivery of Clinical Services

  1. Coordinate recruitment, hiring, supervision and training of new staff including efforts to hire and retain a diversified staff.
  2. Work closely with all members of the clinic-based management team and DPS in the planning, development and operation of clinical services for adults, families, adolescents and children receiving substance use disorder and/or mental health services.
  3. Coordinate with the program Team Leaders and DPS to determine personnel decisions of promotion, disciplinary action, terminations and leaves of absence for staff.
  4. Monitor service contracts, and guide clinical services to ensure contracts expectations are being met on a regular basis
  5. Ensure that program services are trauma informed, recovery oriented, and culturally sensitive through staff development and training activities.
  6. Coordinate services with other JMHC programs and services including Records, Emergency Services Unit and the Clinical Assessment Unit.
  7. Work with the DPS to ensure relevant clinical interests are represented at community consortiums, meetings and workgroups.
  8. Provide clinical supervision to program Team Leaders.

B. Quality Improvement and Administration

  1. Oversee service compliance with state licensing, certifications, and billing regulations, especially regarding the required documentation in consumer treatment records.
  2. In conjunction with the clinic-based management team provide day-to- day oversight of clinic-based services clinical performance ensuring adherence to clinical standards of care.
  3. In conjunction with the DPS, provide interpretation of agency mission, values, and policies and support staff understanding and compliance.
  4. Provide oversight of process improvement change projects and support staff input into changes in processes and services.
  5. Convene, facilitate and participate in program staff meetings.
  6. Provide direct supervision to program Team Leaders and Program Support Staff.
  7. In collaboration with the DPS oversee the Outpatient budget.

C.  Community Advocacy and Public Relations

  1. Represent the agency and program mission and values to other agencies, funding sources, and the general public.
  2. Provide expert testimony about mental health, substance use disorders, trauma informed services, and related issues to policy-making groups, funding groups, and other meetings, as assigned.
  3. Ensure positive and productive working relationships with other providers.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.

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