Location: Madison, WI
Provides clients with supportive services designed to overcome financial, personal, health, employment, and other functional barriers. In addition, the case manager formulates and implements an individualized service plan with each Veteran that promotes stable income, increased self-determination, and a successful transition from the program into permanent housing.
1.Works with the VTHP Peer Specialist and VA Liaison to screen potential residents.
2.Completes intake paperwork within three (3) days of Veteran entering the program. Enters resident into the Homeless Management Information System (HMIS) and makes a referral to the Coordinated Entry housing priority list as appropriate. Complete the VI-SPDAT Assessment on HMIS.
3.Develops comprehensive, client-driven case plans, which identify both short-term and long-term goals that utilize Housing First, Harm Reduction, and Trauma-Informed Care best practices. This to be done in conjunction with the VA Liaison.
4.Monitors progress towards goals in weekly or biweekly meetings with clients.
5.Empowers clients to become involved in their own planning and goal setting.
6.Refers clients to appropriate resources to meet their goals, including resources in the community specific to Veterans.
7.Actively works with clients on a budget that will ensure sufficient money management to obtain and maintain permanent housing in the community. Develops a savings plan as appropriate.
8.Assists clients in maintaining their transitional housing by helping them understand and comply with lease expectations.
9.Encourages communication skills and instructs clients on how to build a working relationship with property management to resolve conflicts.
10.Collaborates with service providers working with the Veteran as needed.
11.Works closely with community Veteran service providers to ensure satisfactory continuum of care across agencies.
12.Maintains up-to-date information regarding public assistance programs, health insurance, employment and training programs, employment opportunities, independent living skills, transportation assistance, housing assistance, and affordable housing units/programs.
13.Maintains composure in highly stressful or adverse situations utilizing de-escalation techniques.
14.Transports Veterans to appointments as needed.
15.Is available on an on-call basis for emergencies after work hours. Trades off carrying on-call phone with VTHP Peer Specialist.
16.Performs other duties as assigned by Director of Services.
Record keeping & Reporting:
1.Enters and exits all residents into the Homeless Management Information System (HMIS). Adds all case notes, plans, assessments, and client data into HMIS as requested. Communicates with Coordinated Entry System Manager to ensure that all VTHP resident data is correct and up-to-date.
2.Works with VA Liaison to conduct quarterly interim reviews and updates goal plans.
3.Documents and reports all incidents involving emergency services, law enforcement interactions, and residential issues within 24 hours of occurrence. Sends copies to VA Liaison, Director of Services, and VTHP Peer Specialist.
4.Notifies proper agencies/providers of such issues as suicidal/homicidal ideation, significant changes in behavior indicating instability, criminal activity, and probation/parole violations.
5.Issues written warnings to participants as necessary.
6.Maintains hard copy client files to include case notes, warnings, progress towards goals, budgets, payment plans, emergency contact information, and documentation of any incidents.
7.Collects any additional data necessary to meet funding requirements and statistical reports.8.Completes VA discharge paperwork no later than two (2) days after resident is discharged.
1.Performs quarterly housekeeping inspections with VTHP Peer Specialist.
2.Conducts quarterly fire drills and maintains up-to-date documentation on evacuation plans.
3.Documents damages to property or repair needs, follows up with Maintenance as necessary.
4.Helps recruit and monitor the Resident Managers and ensures that duties are fulfilled.
5.Ensures that the property is free of trash and adheres to city codes.
6.Assists clients in maintaining good tenant-landlord relationships. Mediates client-to-client issues as necessary.
7.Shows apartments to prospective tenants.
8.Performs all unit check-ins and check-outs with tenants. Submits paperwork promptly.