VTHP Case Manager

Organization: Porchlight

Location: Madison, WI

Provides clients with supportive services designed to overcome financial, personal, health, employment, and other functional barriers. In addition, the case manager formulates and implements an individualized service plan with each Veteran that promotes stable income, increased self-determination, and a successful transition from the program into permanent housing.


Case Management:

1.Works with the VTHP Peer Specialist and VA Liaison to screen potential residents.

2.Completes intake paperwork within three (3) days of Veteran entering the program. Enters resident into the Homeless Management Information System (HMIS) and makes a referral to the Coordinated Entry housing priority list as appropriate. Complete the VI-SPDAT Assessment on HMIS.

3.Develops comprehensive, client-driven case plans, which identify both short-term and long-term goals that utilize Housing First, Harm Reduction, and Trauma-Informed Care best practices. This to be done in conjunction with the VA Liaison.

4.Monitors progress towards goals in weekly or biweekly meetings with clients.

5.Empowers clients to become involved in their own planning and goal setting.

6.Refers clients to appropriate resources to meet their goals, including resources in the community specific to Veterans.

7.Actively works with clients on a budget that will ensure sufficient money management to obtain and maintain permanent housing in the community. Develops a savings plan as appropriate.

8.Assists clients in maintaining their transitional housing by helping them understand and comply with lease expectations.

9.Encourages communication skills and instructs clients on how to build a working relationship with property management to resolve conflicts.

10.Collaborates with service providers working with the Veteran as needed.

11.Works closely with community Veteran service providers to ensure satisfactory continuum of care across agencies.

12.Maintains up-to-date information regarding public assistance programs, health insurance, employment and training programs, employment opportunities, independent living skills, transportation assistance, housing assistance, and affordable housing units/programs.

13.Maintains composure in highly stressful or adverse situations utilizing de-escalation techniques.

14.Transports Veterans to appointments as needed.

15.Is available on an on-call basis for emergencies after work hours. Trades off carrying on-call phone with VTHP Peer Specialist.

16.Performs other duties as assigned by Director of Services.

Record keeping & Reporting:

1.Enters and exits all residents into the Homeless Management Information System (HMIS). Adds all case notes, plans, assessments, and client data into HMIS as requested. Communicates with Coordinated Entry System Manager to ensure that all VTHP resident data is correct and up-to-date.

2.Works with VA Liaison to conduct quarterly interim reviews and updates goal plans.

3.Documents and reports all incidents involving emergency services, law enforcement interactions, and residential issues within 24 hours of occurrence. Sends copies to VA Liaison, Director of Services, and VTHP Peer Specialist.

4.Notifies proper agencies/providers of such issues as suicidal/homicidal ideation, significant changes in behavior indicating instability, criminal activity, and probation/parole violations.

5.Issues written warnings to participants as necessary.

6.Maintains hard copy client files to include case notes, warnings, progress towards goals, budgets, payment plans, emergency contact information, and documentation of any incidents.

7.Collects any additional data necessary to meet funding requirements and statistical reports.8.Completes VA discharge paperwork no later than two (2) days after resident is discharged.

Property Management:

1.Performs quarterly housekeeping inspections with VTHP Peer Specialist.

2.Conducts quarterly fire drills and maintains up-to-date documentation on evacuation plans.

3.Documents damages to property or repair needs, follows up with Maintenance as necessary.

4.Helps recruit and monitor the Resident Managers and ensures that duties are fulfilled.

5.Ensures that the property is free of trash and adheres to city codes.

6.Assists clients in maintaining good tenant-landlord relationships. Mediates client-to-client issues as necessary.

7.Shows apartments to prospective tenants.

8.Performs all unit check-ins and check-outs with tenants. Submits paperwork promptly.

Personal Development:
1.Maintains professional behavior and boundaries at all times in relationships with clients, staff, landlords, and community agencies.
2.Meets quarterly for individual supervision with the Director of Services.
3.Formulates individual development goals and monitors progress towards those goals.
4.Participates in frequent trainings. Keeps record of all trainings to be reported quarterly.
5.Stays abreast of current issues, philosophies, and practices that impact people experiencing homelessness.
Teamwork & Collaboration:
1.Works in collaboration with program and all other agency staff to facilitate a team environment.
2.Demonstrates and models effective communication skills in building relationships with all clients and employees.
3.Creates good working relationships with other service providers.
4.Participates in the development and implementation of Porchlight’s strategic plan.
Porchlight Values & Culture:
1.Treats all clients, employees, and visitors with caring, kindness, respect, and dignity.
2.Helps to create an environment that values and appreciates diversity.
3.Adheres to all Porchlight policies, procedures, code of conduct, and attendance rules.
4.Maintains strict confidentiality of all information.
5.Adheres to Porchlight policies in the use of computer technology and tele-communications devices.
6.Conducts self within appropriate and expected professional boundaries and policies.
1.High school diploma is required.
2.BSW or degree in related field is preferred; equivalent work experience will also be considered.
3.Military background/experience is preferred, but not required.
4.Experience working with individuals with mental health and substance use-related concerns preferred.
5.Homeless Management Information System (HMIS) experience is preferred.
6.Proficiency in Microsoft Office Suite is required.
7.Valid driver’s license and insurance is required.
8.This is a 40-hour-per-week position that works first shift, however there are rotating on-call responsibilities. This is a full-time position with benefits that will pay $16-18/hour.
Porchlight strives to address homelessness in Dane County by providing shelter, housing, supportive services, and a sense of community in ways that empower residents and program participants to positively shape their lives. This mission to serve those struggling with homelessness can only be accomplished through the generous support of community members and the endless dedication of our staff and volunteers.
HOW TO APPLYPlease email your completed Porchlight Employment Application with your cover letter and resume with the subject VTHP CASEMANAGER to hr@porchlightinc.orgOr mail to:Human Resources, Porchlight, Inc.306 N. Brooks St.Madison, WI 53715Employment Application can be found at http://porchlightinc.org/careers/Application deadline: 03/19/2021Porchlight is committed to equal opportunity and will not discriminate against any employee or applicant because of race, religion, marital status, age, color, sex, disability/handicap, national origin or ancestry, income level or source of income, arrest record or conviction record, less than honorable discharge, gender identity, physical appearance, sexual orientation, political beliefs, or student status

Job Announcement_VTHP Case Manager