Outreach Worker

Start Date: Immediate
Employment Term and Type: Regular, Part Time
Hours per Week: As Needed
Work Hours (i.e. shift): As Needed
Salary and Benefits: $18.65 – $21.45 p/hr; 403b Retirement Benefit!
Required Education: Open
Required Experience: Open
We have an opening for an Outreach Worker in our Crisis Stabilization program!  The Outreach Worker (CMHA) works in a variety of ways to provide one-on-one support and services that value diversity, are inclusive, and promote cultural sensitivity to individuals experiencing a mental health crisis. This position works collaboratively as a member of a team that includes the consumer, Emergency Services Unit staff and other community treaters. Services provided by this position include; medication delivery and observation, transportation of consumers, social support, and providing support and supervision of consumers at JMHC diversion facilities. This person must be able to provide companionship and support to people in distress, model appropriate social interactions and coping skills, assist consumers in identifying natural support systems, and help with linking consumers to ongoing community-based resources. This position on the emergency services team involves mobility throughout the community and working rotating shifts as needed including evenings, weekends and holidays in order to ensure that the clinical needs of the program are being met, and enable the program to operate 24 hours a day, seven days a week, 365 days a year.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency’s belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.

It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.

Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.

Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.

You can read about the many benefits of working at JMHC on our careers page.
The Outreach Worker reports directly to the assigned supervisor with overall program supervision provided by the Director.

  • Experience with and knowledge of mental health, whether through formal training and education, or life experiences
  • Demonstrated commitment to valuing diversity and different world views
  • Demonstrated ability and skill to work with consumers in a validating, empowering and non-judgmental manner
  • Must be available to work flexible hours
  • Bi-lingual (Spanish-English)
  • Possession of a valid driver’s license, a favorable driving record, adequate insurance (per WI law) and access to an automobile

Typical Physical Demands

  • Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.

Working Conditions

  • May require evening or weekend hours depending on program and consumer’s needs.


  • Knowledge and skill in providing cross-cultural services

A. Community Support for Individuals in Crisis:
Provide culturally sensitive community support services in whatever way the individual and his or her treaters deem necessary and appropriate in order to assist them in getting through a difficult time, with special emphasis on consumer involvement and empowerment. The nature of these duties depends on the nature of the crisis and what the individual requires, and shall be developed in concert with the consumer and treatment team. Potential responsibilities may include:

  1. Helping a consumer get engaged into a treatment program or organization
  2. Providing assistance with transportation or helping consumer learn the bus system
  3. Assisting consumer with locating food pantries or other community resources
  4. Spending time assisting consumer with learning healthy leisure skills

B. Additional Duties

  1. Participate in scheduled trainings and in-services.
  2. Document contacts in a timely manner.
  3. Keep up to date with required paperwork and reporting.
  4. Assume an active role that promotes JMHC’s and the program’s mission, vision and values.

The above statements are not to be interpreted as an exhaustive list, but are intended to describe the general nature and level of work being performed by this employee.

Read the full article at: https://www.jobsinmadison.com/j/52381856?pc=B038945919