Rapid Rehousing: Case Manager

Position Summary

Assesses client needs, abilities and strengths; facilitates development of client case plans and monitoring to determine progress both individually and as a program.  Networks with other agencies to identify and collaborate with resource development and delivery.


About the role:

  • Assess clients for needs and ability to move toward independence.
  • Develop and maintain a case management plan for each client, which includes outcomes to evaluate, client responsibilities and accountability for all associated with the plan.
  • Maintain a caseload of housing clients as assigned.
  • Meet with clients to monitor progress regularly, including making home visits as needed. Maintain paper and electronic client records.
  • Provide referrals to internal and community-based services through a holistic approach.
  • Works with Social Services Department in arranging and conducting group meetings to provide educational opportunities for current program participants.
  • Ensures housing services are maintained and properly recorded electronically to ensure monthly statistics are accurate.
  • Assist with gathering data for funding purposes.
  • Attend in-house committee meetings, community meetings, and boards as assigned by the supervisor.
  • Responds to after-hours calls from the shelter and/or housing program for emergency issues.


Education: Bachelor’s in social work, human services, psychology, sociology, or criminal justice.

Experience:  Three years social work experience. Management experience helpful.

Certifications:  Valid Driver’s license.  Must obtain the Territorial Caseworker Certification within one year of hire.


 Knowledge of:

  • Principles and practices of social work and case management techniques relevant to the services offered.
  • Federal regulations and state laws applicable to the programs.
  • Advanced psychosocial assessment skills.
  • Public and private social services providers within the community and community resources and programs available.
  • Collaborative case planning.
  • De-escalation and crisis intervention techniques.
  • Computer applications related to the work including strong skills in Microsoft Office Suite, web-based programs and e-mail. Possess or obtain working knowledge of HMIS.
  • Record keeping principles and practices; correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Programs and eligibility requirements for the Social Security Administration, State Medicaid, County Social Service and Food Share, and other relevant programs.
  • Communicate exceptionally well orally, in writing and over the telephone. Clearly and effectively communicate in English, both orally and in writing.
  • Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.
  • Prepare clear and concise reports, correspondence and other written materials.
  • Use initiative and independent judgment within Salvation Army ethics and guidelines; organize own work, set priorities and meet critical deadlines. Follow through on directives, projects and emergencies in a timely manner.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Supervise interns or volunteers.


Supervisory Responsibility: Case Manager I


Organization: The Salvation Army

Job Location: Madison, WI