Emergency Telephone Worker

Position Overview
We have an opening for an Emergency Telephone Worker in our Emergency Services Unit program! The Emergency Telephone Worker(CMHT) position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services in conjunction with other staff. Services provided by this position may include assessment, treatment planning, referrals, and case management. The Emergency Telephone Worker is responsible for a variety of tasks related to telephone screening, assessment, intervention, counseling, referral and follow-up with persons who are experiencing a mental health emergency. These services are based on an understanding not only of the consumers’ symptomatology, but also of his/her strengths and social/cultural resources. This position on the emergency services team involves working rotating shifts as needed, including evenings weekends and holidays to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days as week, 365 days a year.

Essential Qualifications
Education/Licensure
Associates, or Bachelor’s degree.
Experience

  • Commitment to working towards culturally sensitive/culturally humble services relevant to each colleague.
  • Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.
  • Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders.
  • Ability to communicate effectively (both orally and in writing).
  • Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
  • Ability to work independently and remain organized and efficient.
  • Superior ethics and interpersonal boundaries as supported by related professional references.

Preferred Qualifications

  • Experience in a related behavioral health field.
  • Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution.
  • Experience with use of evidence-based practices in mental health, and substance abuse.
  • Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian).
  • Fluent in American Sign Language.

RESPONSIBILITIES:
A. Provision of Clinical Services

  1. Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner.
  2. Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer’s culture, values, and perspectives.
  3. Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.

Organization: Journey Mental Health Center

Job Location: Madison, WI