Bilingual Family Support Specialist Welcome Baby Program

RISE is an emerging leader in coordinated care and mental health service delivery in Dane County and the Greater Madison area. We embrace a strengths-based approach in partnering with others to address the mental health and wellness needs of our community. We value collaboration, learning, and growth. We encourage personal and professional growth in all positions in our agency and seek new talent that will continue to enrich and diversify our workplace perspective and our connection to the community.
The Family Support Specialist reports to the Program Supervisor and works in collaboration with all program staff. The Family Support Specialist is responsible for providing education and support services to parents and their children in the Welcome Baby Program. Individual parent education takes place in their homes or in group settings. The Family Support Specialist (FSS) is responsible for developing strong relationships with enrolled families in order to serve as a support and resource person and to provide an array of clinical and case management services in home- and community based settings. The FSS is responsible for planning, developing, and implementing family support services that strengthen family relationships, enhance parent and child health and mental health, and broaden community supports for enrolled families. The FSS serves as a liaison between the family and the Welcome Baby & Beyond team and other community agencies and initially assumes a lead role in social service coordination until the family is able to successfully lead this charge.

Position Responsibilities:
Direct Service
1. Maintain a caseload of families and complete required paperwork and assessments. (caseload
size to be determined based on other supervisory and reporting needs).
2. Plan and prepare Parents As Teachers visits for each family on caseload, which includes but is not limited to information on: Parent-Child Interaction, Child Development and Family WellBeing.
3. Administer assessments including but not limited to: Ages and Stages Questionnaires, Edinburgh Depression Screener, PHQ9, Home Safety Assessment, Life Skills Progression.
4. Partner with families to establish a realistic plan of action in response to assessed needs and stated goals; assist families in understanding the growth and development of their child(ren) and support caregivers in developing positive parenting skills.
5. Provide support and coordination of services that are trauma-informed, culturally relevant, and non-stigmatizing. Direct services to individuals, families, and groups, with the appropriate level of education, training and supervision may include: parenting support and education, crisis intervention, support and referrals related to mental health/trauma/AoDA, facilitation of groups, parent-child relational support, infant mental health services, family team meeting facilitation, among other services.
6. Assist individuals and families with identifying and establishing natural and professional supports in the community.
7. Advocate for families within the community to address barriers which may interfere with family growth and access to services.
8. Maintain contact with individuals and families to a degree sufficient to monitor and assist progress, typically at least one face to face contact per week or every other week.
9. Maintain a flexible schedule to accommodate program and consumer needs that may include evenings. This includes monthly Parent Groups.
10. Plan, prepare and facilitate monthly Parent Groups intended for all participating families.

1. Collects all necessary data for program evaluation as assigned.
2. Completes all consumer-related and program-related paperwork according to established guidelines for quality and timeliness
3. Follows guidelines for agency-specific paperwork, including staff-related items (e.g. time logs, EIO, expense reports, earned time requests, etc.) and client-related items (e.g. wraparound requests, card/petty cash logs, etc.)

Program Development & Implementation
1. Consults regularly with supervisor and colleagues regarding participant’s strengths, needs and progress.
2. Continually develops clinical skills through weekly clinical/reflective supervision, reflective groups, training, and independent study.
3. Attends and actively participates in program and agency meetings.
4. Contributes to growth, development, and enrichment of program and agency.
5. Plans, attends and participates in in-service trainings, conferences and outside training programs as authorized and directed.
6. Assists in the development of program events which provide opportunities for parent and family connection and growth.
7. Attend community meetings as representatives of the program and agency, including but not limited to: JFF and Early Childhood Zone meetings.

1. Engage in ongoing examination of and engagement with one’s own biases and continued work toward cultural humility.
2. Work with everyone embracing different perspectives and life experiences beyond one’s own experience and perspective.
3. Attend and actively participate in program meetings and agency meetings.
4. Follow RISE’s confidentiality guidelines to ensure program participant privacy.
5. Follow RISE’s policies and procedures as cited in the Employee Handbook.
6. Perform other duties as requested by the direct supervisor or agency leadership that enhance the overall agency operation.
7. Hold a valid driver’s license, have access to reliable transportation, and have a driving record that enables purchase of automobile insurance, in accordance with agency guidelines.
8. Any and all additional tasks as assigned.

Required Qualifications:
• Bilingual in Spanish, French, Arabic, Hmong, or another language as deemed necessary by program (in addition to English) as determined by ALTA test and within RISE’S acceptable range
• High school diploma or equivalency
• 2 years’ previous supervised work experience with young children and/or parents on issues related to parent education and support, linkage to community resources, case management and/or advocacy, health, and mental health
• Ability to drive self and participants via vehicle
• Daily access to a reliable vehicle, with valid drivers’ license and insurance
• Demonstrated written and verbal communication skills
• Experience working with others from diverse cultural backgrounds
• Commitment to strengths-based, recovery-focused programming
• Commitment to cultural humility
• Ability and willingness to meet with participants in their homes or other community locations
• Demonstrated flexibility, initiative, and creativity
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of duties
• Demonstrated ability to work as a member of a team
• Ability to maintain a schedule that accommodates program and consumer needs, which may include some evenings

Preferred Qualifications:
• Bachelor’s Degree in social work, psychology, child development or closely related field
• Infant, Early Childhood and Family Mental Health Certification
• Knowledge of Dane County’s community resources which benefit adults, children, and families

Application Instructions:
Send completed application form and resume to:
Human Resources
2120 Fordem Ave
Madison, WI 53704

Organization: RISE

Job Location: Madison, WI