RISE is an emerging leader in coordinated care and mental health service delivery in Dane County and the Greater Madison area. We embrace a strengths-based approach in partnering with others to address the mental health and wellness needs of our community. We value collaboration, learning, and growth. We encourage personal and professional growth in all positions in our agency and seek new talent that will continue to enrich and diversify our workplace perspective and our connection to the community. The Bilingual Family Support Specialist (FSS) is responsible for developing strong relationships with enrolled families in order to serve as a support and resource person and to provide an array of clinical and services. The FSS is responsible for planning, developing, and implementing family support services that strengthen family relationships, enhance parent and child health and mental health, and broaden community supports for enrolled families. The FSS serves as a liaison between the family and the ECI team and other community agencies and initially assumes a lead role in social service coordination until the family is able to successfully lead this charge.
Services, Clinical, and Direct Service
1. Meet with families/participants in their homes or preferred community-based setting
2. Receive and review referrals of expectant parents and families with a child aged 0-12 months of age.
3. Implement comprehensive individualized assessments which may include written psychosocial assessment; standardized developmental, sensory and relational assessments; and with appropriate education, training, and supervision, development of diagnostic profile using DSM 5 or DC 0-3.
4. Partner with families to establish a realistic plan of action in response to assessed needs and stated goals.
5. Provide supportive counseling and services that are trauma-informed, culturally relevant, and non-stigmatizing. Direct service to individuals, families, and groups, with the appropriate level of education, training and supervision may include: parenting support and education, crisis intervention, counseling related to mental health/trauma/AoDA, facilitation of groups, parent- child relational support, infant mental health services, Family Team Meeting facilitation, and intensive care support.
6. Assist the individuals and families with identifying and establishing natural and professional supports in the community. Advocates for families within the community to address barriers which may interfere with family growth and access to services.
7. Maintain contact with individuals and families to a degree sufficient to monitor and assist progress, typically at least one face to face contact per week.
8. Maintain a flexible schedule to accommodate program and consumer needs that may include evenings.
9. Outreach (community) may be asked to attend community events as a form of outreach and participant recruitment.
1. Complete and submit billing for all services.
2. Collect all necessary data for program evaluation as assigned.
3. Complete all consumer-related and program-related paperwork according to established guidelines for quality and timeliness
4. Follow guidelines for agency-specific paperwork, including staff-related items (e.g. time logs, EIO, expense reports, earned time requests, etc.) and client-related items (e.g. wraparound requests, card/petty cash logs, etc.)
Program Development & Implementation
1. Consult regularly with supervisor and colleagues regarding consumer strengths, needs and progress.
2. Continually develop clinical skills through weekly clinical/reflective supervision, reflective groups, training, and independent study.
3. Attend and actively participate in Program and agency meetings.
4. Contribute to growth, development, and enrichment of program and agency.
5. Plan, attend and participate in in-service trainings, conferences, and outside training programs as authorized and directed.
6. Provide participant related back-up and coverage services to colleagues as needed.
7. Assist in the development of program special events which provide opportunities for parent and family connection and growth.
1. Engage in ongoing examination of and engagement with one’s own biases and continued work toward cultural humility.
2. Work with everyone embracing different perspectives and life experiences beyond one’s own experience and perspective.
3. Attend and actively participate in program meetings and agency meetings.
4. Follow RISE’s confidentiality guidelines to ensure program participant privacy.
5. Follow RISE’s policies and procedures as cited in the Employee Handbook.
6. Perform other duties as requested by the direct supervisor or agency director that enhance the overall agency operation.
7. Hold a valid driver’s license, have access to reliable transportation, and have a driving record that enables purchase of automobile insurance, in accordance with agency guidelines.
8. Any and all additional tasks as assigned.
• Bachelor’s Degree OR a combination of coursework and experience in social work, psychology, child development or closely related field
• Bilingual in Spanish (in addition to English) as determined by ALTA test and within RISE’S acceptable range
• Demonstrated experience working with individuals or families on issues related to parent education and support, community resources usage, care administration and/or advocacy, and health and mental health
• Ability to drive self and others via vehicle
• Daily access to a reliable vehicle, with valid drivers’ license and insurance
• Demonstrated written and verbal communication skills
• Experience working with others from diverse cultural backgrounds
• Commitment to strength-based, recovery-focused programming
• Commitment to cultural humility
• Ability and willingness to meet with participants in their homes or other community locations
• Demonstrated flexibility, initiative, and creativity
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook, and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of duties
• Demonstrated ability to work as a member of a team
• Ability to maintain a schedule that accommodates program and consumer needs, which may include some evenings
• Master’s Degree in social work, psychology, child development or closely related field
• Infant, Early Childhood and Family Mental Health Certification
• Knowledge of Dane County’s community resources which benefit adults and families
Send completed application form and resume to:
Attn: Human Resources
2120 Fordem Ave
Madison, WI 53704
Alternatively, fax to (608) 250-6637 or e-mail to firstname.lastname@example.org
Job Location: Madison, WI