Care Coordinator (Children Come First Wraparound and Family Support Programs)

RISE is an emerging leader in coordinated care and mental health service delivery in Dane County and the Greater Madison area. We embrace a strengths-based approach in partnering with others to address the mental health and wellness needs of our community. We value collaboration, learning, and growth. We encourage personal and professional growth in all positions in our agency and seek new talent that will continue to enrich and diversify our workplace perspective and our connection to the community. The Care Coordinator is responsible for providing family-focused assessment, treatment planning, and coordination of services for children and youth with significant mental health issues and their families in Dane County. The Care Coordinator works under the direct supervision of the Program Supervisor.

Position Responsibilities:
Direct Service
1. Provide intensive case management services to children, youth and families while adhering to the Wraparound philosophy. Facilitate all aspects of services for participants to include, but not limited to: transport participants as needed, assemble child and family team, assess needs and strengths, develop and implement individualized Plan of Care, advocate, provide or secure services as needed, and testify in Court as required.
2. Meet with children and families to gather assessment information and identify potential team members.
3. Help families establish diverse treatment teams consisting of natural and professional supports.
4. Meet with the treatment team to formulate a culturally relevant treatment plan for the child. Serve as a liaison between the child/family and community service providers and assure acquisition of services.
5. Facilitate monthly treatment team meetings.
6. Collaborate with other agencies, private treatment providers, and other systems to the extent needed in order to assist families in successfully meeting treatment goals. This may include but not be limited to Child Welfare Case Mangers, Human Service Workers, Attorneys, Teachers, Therapists, Independent Insurance Providers, Law Enforcement, etc.
7. Monitor and negotiate provision of services, and agreements, through child and family team, modify the plan of care as needed when new services are added and/or existing services discontinue.
8. Provide consultation for treatment and service providers in the Dane County community.
9. Attend court hearings to advocate for and support the program participant, family and team, as appropriate.
10. Maintain regular contact with team members, program participant and families including traveling outside of Dane County when necessary.
11. Provide individualized crisis response and coordination of mental health services to participants as needed.

Clinical/Cultural Programmatic
1. Receive and review referrals for children and youth with mental health issues and their families.
2. Collect, review, and assess all information within a clinical-cultural context.
3. When appropriate, take the lead in following up with and coordinating referrals when placement change is required and work closely with the Dane County Department of Human Services staff and out-of-home placement staff to ensure an effective reintegration plan is accomplished in a minimum amount of time.
4. Evaluate progress in reaching treatment goals and assist with the development and implementation of transition planning.

1. Complete all consumer-related paperwork and information on the agency management information system according to established timelines.
2. Complete all program-related paperwork and information in the data system in a timely manner.
3. Work collaboratively as a member of RISE’s Care Coordination Team, including providing for case coverage when absent and sharing coverage for others’ absences.
4. Continually develop coordination skills through weekly administrative/clinical/reflective supervision, group case consultation, training, and independent study.

1. Engage in ongoing examination of and engagement with one’s own biases and continued work toward cultural humility
2. Work with everyone embracing different perspectives and life experiences beyond one’s own experience and perspective.
3. Attend and actively participate in program meetings and agency meetings.
4. Follow RISE’s confidentiality guidelines to ensure program participant privacy.
5. Follow RISE’s policies and procedures as cited in the Employee Handbook.
6. Perform other duties as requested by the direct supervisor or agency director that enhance the overall agency operation.
7. Hold a valid driver’s license, have access to reliable transportation, and have a driving record that enables purchase of automobile insurance, in accordance with agency guidelines.
8. Any and all additional tasks as assigned.

Required Qualifications:
• Minimum of Bachelor’s Degree in social work, psychology or closely related field
• Demonstrated experience working with individuals or families on issues related to mental health, community resources usage, case management and/or advocacy
• Experience working with others from diverse cultural backgrounds
• Commitment to strength-based, recovery-focused, trauma-informed coordinated care
• Ability to drive self and others via vehicle
• Daily access to a reliable vehicle, with valid drivers’ license and insurance
• Demonstrated written and verbal communication skills
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of duties
• Demonstrated ability to work as a member of a team

Preferred Qualifications:
• Bilingual in Spanish, French, Arabic, Hmong, or another language as deemed necessary by program (in addition to English) as determined by ALTA test and within RISE’S acceptable range
• Knowledge of Dane County’s community resources which benefit children and families
• Experience and knowledge of wraparound systems of care
• Demonstrated flexibility, initiative, and creativity
• Demonstrated effectiveness in interacting with multiple professionals and systems in community
• Experience working with others from diverse cultural backgrounds
• Knowledge of Dane County Juvenile Court system

Application Instructions:
Send completed application form and resume to:
Attn: Human Resources
2120 Fordem Ave
Madison, WI 53704

Organization: RISE

Job Location: Madison, WI