CCS Service Facilitator

Position Overview

Provides Service Facilitation and services to assigned individuals across the life span requesting and found eligible for the Comprehensive Community Services Program (CCS). Eligible Individuals served have a diagnosed mental illness and/or a substance abuse disorder.

ESSENTIAL FUNCTIONS (Illustrative only)

  • Serves as member of a multi-disciplinary unit serving individuals with a mental health disorder and/or a substance use disorder utilizing principles of psychosocial rehabilitation.
  • Identifies through the assessment process individual needs which include medical, psychological, vocational, social, familial, and daily living spheres
  • Works to achieve voluntary involvement and participation in the design of a self-directed recovery plan developed to support the consumer in a manner that helps achieve the highest possible level of independent functioning.
  • Promotes and teaches team based approaches to enhance and sustain the recovery process.
  • Provides support for individuals, families or significant others in individual, conjoint, and group formats
  • Ensuring that the service plan and services delivered are integrated, coordinated and monitored.
  • Adheres to State Statutes, Administrative Code, County and Department of Health and Human Services policies/procedures and social work practice standards
  • Documents contacts and services, maintains files and data for reporting purposes and creates authorizations of services for payment per an individual’s plan while adhering to agency-defined fiscal parameters
  • Obtains case consultation from supervisor or psychiatrist and participates in regular clinical meetings
  • Participates in staff development/training activities to enhance skills and to maintain awareness of current practice techniques (i.e. Evidenced-based practice models)
  • Serves as advocate for individuals with mental health and/or substance abuse disorders within the community
  • Teaches families and individuals about available community resources and how to independently gain access to needed services
  • Performs other duties as assigned



  • Bachelor’s degree in Social Work or relevant field
  • Must have access to private transportation at all times for work-related duties



  • Must hold one of the following licensures or certifications in compliance with the state of Wisconsin statutes and Department of Health Services Administrative Rules:
    • Certified Social Worker, certified advance practice social worker, or certified independent social worker
    • Licensed independent clinical social worker
    • Licensed professional counselor
  • OR
    • Hold or be able to acquire within two months of hire a training or temporary Social Work Certificate and become certified within the specified time limits of the certificate
  • Appointment will be conditional upon successful completion of criminal and caregiver background checks


Organization: Eau Claire County Department of Human Services

Job Location: Eau Claire, WI

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