RISE is an emerging leader in coordinated care and mental health service delivery in Dane County and the Greater Madison area. We embrace a strengths-based approach in partnering with others to address the mental health and wellness needs of our community. We value collaboration, learning, and growth. We encourage personal and professional growth in all positions in our agency and seek new talent that will continue to enrich and diversify our workplace perspective and our connection to the community. The Lead Family Support Specialist (Lead FSS) is responsible for providing reflective and administrative supervision to a small group of Family Support Specialists, as well as providing on-site support in the form of program outreach, management of referrals, orientation and training of new staff, billing/reporting, and general office organization. The Lead FSS is a member of the agency’s Leadership Team and serves as an important link between direct care staff and members of Senior Leadership. The Lead FSS is also responsible for supporting a small number of ECI families which includes developing strong relationships with enrolled families in order to serve as a support and resource person and provide an array of care coordination services.
1. Review referrals of expectant parents and families with a child between 0-12 months of age provided by the Zone Coordinator and assign to Family Support Specialists.
2. Maintain awareness of wait lists. Notify Northside Early Childhood Zone (NECZ) Coordinator of total number of families enrolled and program openings.
3. Co-facilitate regular group meetings to ensure consistency in messaging and practice across ECI sites and to ensure quality provision of services.
4. Provide regular individual supervision and group reflective supervision to direct supervisees and other RISE ECI program staff.
5. Provide ongoing support, oversight and monitoring of required FSS paperwork/documentation and DC DHS-required reporting including 610 forms, MA billing and ECI database and conduct regular audits to ensure compliance with expectations.
6. Ensure efficient and appropriate communication and coordination between Family Support Specialists and Employment and Education Specialists.
7. Lead the recruiting, hiring, and orienting of new FSS in the Program.
8. Identify and manage training needs of RISE ECI staff.
9. Employ staff recognition strategies to maintain staff morale and effectiveness.
10. Facilitate plans of improvement and disciplinary actions as needed.
11. Provide back-up and possible crisis support for enrolled ECI participants as needed.
12. Determine techniques for planning and apportioning work among program peers and direct care staff.
1. Develop comprehensive individualized assessments which may include written psychosocial assessment; standardized developmental, sensory and relational assessments.
2. Partner with families to establish a realistic plan of action in response to assessed needs and stated goals.
3. Provide support and care management services that are trauma-informed, culturally relevant, and non-stigmatizing. Direct services to individuals, families, and groups, with the appropriate level of education, training and supervision may include: parenting support and education, facilitation of groups, parent-child relational support, infant mental health services, family team meeting facilitation, and intensive care management.
4. Assist individuals and families with identifying and establishing natural and professional supports in the community.
5. Advocate for families within the community to address barriers which may interfere with family growth and access to services.
6. Maintain contact with individuals and families to a degree sufficient to monitor and assist progress, typically at least one face to face contact per week.
7. Maintain a flexible schedule to accommodate program and consumer needs that may include evenings.
1. Complete and coordinate monthly MA billing and monthly 610 forms.
2. Manage site budget in consultation with Director of Early Childhood Programs (DoECP) and Chief Financial Officer (CFO).
3. Approve and track expenditures for assigned site(s) including: self-sufficiency, training budget and program services; manage invoicing for site-related costs; complete required documentation for expenditures
4. Order office supplies and oversee general office organization and technical support needs.
5. Complete and monitor agency-related administrative tasks, such as time sheets, staff expense reports, ET approvals, scheduling, use of EIO.
6. Determine the types of equipment to be used in performing work, or materials need, and work with DoECP and CFO to factor these into the budget.
7. Prepare reports required by contract and/or requested by county officials or by members of the RISE Leadership Team.
Program Development & Implementation
1. In partnership with NECZ team, coordinate community outreach to maintain program enrollment at or near capacity at all times.
2. Plan regular community meals/events for ECI families.
3. Develop and maintain collaborative relationships with community service providers and assist FSS in identifying and accessing community resources.
4. Analyze Program trends and make recommendations for changes when necessary.
5. Work closely with DoECP, Director of Quality Assurance & Program Operations, and contract mangers on ideas for program improvement and/or efficiencies.
6. Prepare community presentations as needed to educate professionals and the community about the vision, mission, and services of ECI and RISE.
1. Engage in ongoing examination of and engagement with one’s own biases and continued work toward cultural humility.
2. Work with everyone embracing different perspectives and life experiences beyond one’s own experience and perspective.
3. Attend and actively participate in program meetings and agency meetings.
4. Follow RISE’s confidentiality guidelines to ensure program participant privacy.
5. Follow RISE’s policies and procedures as cited in the Employee Handbook.
6. Perform other duties as requested by the direct supervisor or agency director that enhance the overall agency operation.
7. Hold a valid driver’s license, have access to reliable transportation, and have a driving record that enables purchase of automobile insurance, in accordance with agency guidelines.
8. Attend to any and all additional tasks as assigned.
• Minimum of five years or more experience working with individuals or families on issues related to early childhood development and education, mental health, community resources usage, care coordination and/or advocacy
• Bachelor’s Degree in social work, psychology, child development, or closely related field or seven years or more experience working with individuals or families on issues related to early childhood development and education, mental health, community resources usage, care coordination and/or advocacy
• Leadership experience in the community and/or in a formal supervisory role
• Experience providing home-based support of individuals or families
• Demonstrated written and verbal communication skills
• Experience working with others from diverse cultural backgrounds and a commitment to cultural humility
• Commitment to strength-based, recovery-focused programming
• Demonstrated ability to work as a member of a team
• Demonstrated flexibility, initiative, and creativity
• Ability to drive self and others via vehicle
• Daily access to a reliable vehicle, with valid driver’s license and insurance
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of duties
• Bilingual in Spanish, French, Arabic, Hmong, or another language as deemed necessary by program (in addition to English) as determined by ALTA test and within Agency’s acceptable range
• Experience working in large teams and navigating partnerships within the community.
• Master’s Degree in social work, psychology, child development or closely related field
• Clinical licensure in related field (Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist)
• Infant, Early Childhood and Family Mental Health Certification
• Knowledge of Dane County’s community resources which benefit adults and families
Send completed application form and resume to:
Attn: Human Resources
2120 Fordem Ave
Madison, WI 53703
Alternatively, fax to (608) 250-6637 or e-mail to firstname.lastname@example.org
Job Location: Madison, WI