Service Facilitator

RISE is an emerging leader in coordinated care and mental health service delivery in Dane County and the Greater Madison area. We embrace a strengths-based approach in partnering with others to address the mental health and wellness needs of our community. We value collaboration, learning, and growth. We encourage personal and professional growth in all positions in our agency and seek new talent that will continue to enrich and diversify our workplace perspective and our connection to the community. The Service Facilitator provides a wide range of client-centered case management services and works with participants (ages 6-35) in reaching their recovery goals. Services provided may include the coordination of mental and/ or physical health care, assistance with housing, money management, medication management, coordination of substance abuse treatment, coordination of vocational and/ or education support, and assistance with activities of daily living. CCS is a voluntary, community based statewide program administered by counties that provides psychosocial rehabilitation for program participants who need ongoing services for a mental illness, substance use disorder, or a dual diagnosis beyond occasional outpatient care, but less than the intensive care provided in an inpatient setting. The program participant works with a dedicated team of service providers to develop a strengths-based recovery plan to meet the participant’s unique needs and goals and to assist participants in achieving their highest possible level of independence.

Position Responsibilities:
Direct Service
1. Utilize effective strategies to engage program participants, enhance motivation, and encourage meaningful, collaborative and strengths-based goal planning and progress.
2. Provide assessment, crisis planning, linkage, and system-wide service facilitation to assertively respond to the urgent and emergent needs of enrolled program participants.
3. Provide screening and assessment, service linkage, service facilitation and other allowable and appropriate services on the CCS service array in a manner that is trauma-informed, culturally relevant, and non-stigmatizing.
4. Attend CCS intake appointments with county intake workers of youth and young adults that are interested in receiving service facilitation services.
5. Develop comprehensive individualized assessments and recovery plans and other related paperwork including Chapter 51 status reports.
6. Assist the program participant with identifying and establishing natural and professional supports in the community.
7. Maintain contact with program participants to a degree sufficient to support effective engagement as well as monitor and assist progress.
8. Coordinate recovery team meetings at least every six months.

1. Complete and submit billing for all billable services and all other documentation within the CCS time frame.
2. Complete all client-related and program-related paperwork according to established timelines.

Program Development & Implementation
1. Evaluate progress in reaching recovery goals and make recommendations for higher or lower levels of care as appropriate.
2. Consult regularly with supervisor and colleagues regarding program participants’ needs and progress utilizing a team approach.
3. Plan, attend and participate in in-service trainings, conferences and outside training programs as authorized and directed.
4. Provide case-related backup services to colleagues as needed.

1. Attend and actively participate in program meetings and agency meetings.
2. Follow RISE’s confidentiality guidelines to ensure client privacy.
3. Follow RISE’s policies and procedures as cited in the Employee Handbook.
4. Perform other duties as requested by the direct supervisor or agency director that enhance the overall agency operation.
5. Hold a valid driver’s license, have access to reliable transportation, and have a driving record that enables purchase of automobile insurance, in accordance with agency guidelines.
6. Any additional tasks as assigned.
7. Engage in ongoing examination of and engagement with one’s own biases and continued work toward cultural humility.
8. Work with everyone embracing different perspectives and life experiences beyond one’s own experience and perspective.

Required Qualifications:
• Bachelor’s Degree in social work, psychology, or closely related field
• Relevant experience working with individuals with significant mental health challenges
• Commitment to strength-based, trauma-informed, recovery-focused programming
• Ability to drive self and others via vehicle
• Daily access to a reliable vehicle, with valid drivers’ license and insurance
• Demonstrated written and verbal communication skills
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of duties
• Demonstrated ability to work as a member of a team

Preferred Qualifications:
• Bilingual in Spanish language (in addition to English) as determined by ALTA test and within Agency’s acceptable range
• Knowledge of Dane County’s child and adult community resources, including evidence-based mental health treatment services
• Specialized knowledge/experience providing transition services to youth and young adults
• Current Comprehensive Community Services (CCS) certification
• Experience providing home- and community-based services
• Demonstrated flexibility, initiative, and creativity
• Basic knowledge of effective strategies, such as Motivational Interviewing, Dialectical Behavioral Therapy, Assertive Community Treatment and Cognitive Behavioral Therapy, etc.
• Knowledge of Dane County Juvenile Court and Child/Adult Protective Service Systems
• Knowledge of substance abuse issues

Application Instructions:
Send completed application form and resume to:
Attn: Human Resources
2120 Fordem Ave
Madison, WI 53704

Organization: RISE

Job Location: Madison, WI