Housing Case Manager

Job Description

Sunshine Place, Inc. is a local non-profit organization located in Sun Prairie, Wisconsin. Our mission is to serve as a centralized location for those seeking help with food, housing, clothing and other essential services. Work Schedule: Includes consistent general office hours, Monday through Friday, with occasional evening or weekend hours as job duties demand. Salary and Benefits: $42,000 – $45,000, depending on experience. Includes benefits and paid time off. Appointment Type, Duration: Full-time, 40 hours per week. Locations: Sunshine Place, 18 Rickel Rd and 1632 W. Main St, Sun Prairie, WI


The Housing Case Manager is responsible for assisting clients with connection to emergency shelter, and securing and/or maintaining stable housing. Part of this position focuses specifically on working with Early Childhood Zone (ECZ) families. The Case Manager will provide culturally inclusive, trauma-informed services and will incorporate best practice techniques into the program.

Direct Service Responsibilities
● Assist clients in finding, obtaining and keeping safe affordable housing through direct housing counseling, assistance and advocacy.
● Engage ECZ families in case management services, including budgeting and financial counseling services, and referrals to other service providers.
● Provide guidance for both individuals and families who need assistance with the subsidized housing application process.
● Assist consumers eligible for Section 8 vouchers and subsidized housing to maintain qualifications for vouchers and conduct follow-up contacts as needed.
● Complete the intake process for emergency assistance requests for families not part of Early Childhood Zones.
● Obtain all needed documentation from clients, landlords, utility companies and other vendors for financial assistance
● Advocate with landlords in an effort to preserve consumers’ housing.
● Develops relationships with transitional housing programs as needed.
● Works with existing landlords to develop plans to work with tenants to prevent eviction.

Administrative Responsibilities
● Enter and track all ECZ participant data into the RedCap database system.
● Conduct follow up calls to all ECZ program participants to determine if they remain in stable housing at 12 months after program exit.

● Maintain detailed and accurate records of all financial assistance provided for client and funding purposes.
● Maintain a list of lower cost, independent living arrangements; and disseminate housing resource information to consumers and to other service providers as requested.
● Gather and analyze county-wide housing information to understand existing housing resources.
● Collaborate with program staff, service providers and other stakeholders to complete a community asset map.
● Join and play an active role in both local and county-wide housing meetings.
● Collaborate with service providers, staff, and other stakeholders around programs and services related to preventing and ending homelessness and increasing access to affordable housing

Other duties as needed
Minimum Skills, Knowledge and Experience
● Associates degree in the social sciences, human services, or related field
● Experience in social work, human services or related field
● Knowledge about the following: trauma informed care, low-income and subsidized housing programs, issues of mental health and substance abuse, poverty issues, and knowledge of resources available to low-income households
● Excellent verbal and interpersonal communication skills
● Superb organizational and time management skills
● Strong problem-solving skills
● High level of personal and professional integrity. Ability to deal with sensitive issues in a confidential, professional, ethical and caring manner.
● Hold one’s self accountable for actions, successes, and failures
● Be flexible in the work environment to take direction, work cooperatively as a team, work independently, and adapt to changing organizational needs
● Proficient with Microsoft Word, Excel, PowerPoint and Outlook
● Available on occasional weeknight or weekend as job duties demand

Preferred Skills, Knowledge and Experience
● Ability to communicate in Spanish, a Southeast Asian language or other form of communication.


Job Location: Sun Prairie, WI

Organization: Sunshine Place, Inc.