Join DAIS!

Are you a skilled conversationalist that can build a rapport with individuals from various backgrounds and experiences? DAIS is seeking a Referral Specialist who will respond to internal referrals from the DAIS helpline to identify and clarify specific client needs including but not limited to information and/or assistance regarding housing and housing services. The Referral Specialist is skilled at exploring client situations through in depth conversation to confirm IPV or DV, and connects clients to the appropriate program, resource, or staff member. And in addition, the Referral Specialist provides information and resources directly to clients as appropriate. The Referral Specialist builds and communicates a compelling case for support regarding the housing needs of clients, represents DAIS in a professional manner and networks with a wide range of community members and service providers. The Referral Specialist demonstrates a commitment to the mission of DAIS and to the needs of clients, works in a fast-paced environment and is able multitask and handle crisis appropriately.

Duties & Responsibilities:

  • Explores and Identifies client needs to ensure eligibility for relevant services
    Engages clients in conversation at a deeper level to confirm needs are due to intimate partner violence prior to referral to programs.

    • Refers clients to appropriate resources within and outside of the organization.
    • Incorporates trauma informed best practices into supportive services, safety planning, and advocacy work with clients.
    • Collaborates with Housing Navigator regarding client needs and works to locate housing resources to meet those needs.
  • Maintains relevant resources for support through community collaboration
    • Builds and maintains relationships with businesses or other community resources to secure assistance or services for clients and to promote DAIS’s services.
    • Maintains an inventory of brochures, pamphlets, and information of services provided by DAIS and by partner agencies.
    • Collaborates effectively with community partners to coordinate services for DAIS clients. Assists clients in accessing services through community partner agencies, helping to navigate through processes and systems.
  • Advance the work of the agency in a manner consistent with the organization’s values.
    • Adhere to agency policies and work rules
    • Advance knowledge and attending trainings as assigned.
    • Provide cross-departmental/functional support and services as needed
    • Promote an atmosphere of extraordinary customer services.
  • Other duties as assigned.



  • A four-year college or university degree is preferred though relevant work experience may be considered in lieu of a degree.
  • A minimum of three years of related experience, including providing survivor‐centered advocacy.
  • Excellent interpersonal skills and a demonstrated ability to work with diverse clients in a welcoming, supportive, culturally competent manner
    is required.
  • Excellent written and verbal conversation, listening and communication skills required.
  • Excellent attention to detail and follow through required.
  • Excellent computer skills including knowledge of and experience with Microsoft Office strongly preferred.
  • Knowledge about the dynamics of domestic violence and the impact of trauma on clients strongly preferred.
  • Demonstrated ability to exercise flexibility and creativity in helping clients overcome a variety of barriers to well‐being and housing stability
    strongly preferred.
  • Knowledge of a wide range of community resources to meet variable client needs preferred.
  • Bilingual (English/Spanish) preferred.
  • Knowledge of mental health issues and alcohol and substance abuse preferred
  • Experience with mobile advocacy and helpline/crisis line preferred


Work Environment & Physical Demands:

  • Work is primarily performed in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines and filing cabinets.
  • Occasionally requires the ability to sit or stand for extended periods of time, and to move about and position self efficiently
  • Requires the ability to adjust vision and focus to review documents and spreadsheets.
  • Occasionally requires the ability to move or transport supplies or equipment weighing up to 20 pounds unassisted, while ascending or descending stairs.
  • Occasionally requires travel off-site to attend appointments or community meetings, or to explore resources.
  • Requires a valid driver’s license, proof of insurance, and access to a vehicle during work hours.


Benefits include medical, dental and vision coverage options, life insurance, short-term disability insurance, long-term disability insurance, option to participate in 401(k) plan, and generous paid time off.

To apply:
Interested individual applicants only please; DAIS prefers not to be contacted by third party staffing agencies. The following application materials
will be needed for consideration:

  • Current resume
  • Cover letter
  • Completed DAIS Application for Employment (forms can be downloaded from the DAIS website).


Organization: Domestic Abuse Intervention Services

Job Location: Madison, WI

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