Community Outreach Coordinator


The Community Outreach Coordinator works directly with community volunteers, housing partners and other community stakeholders to provide support and resources to JSS Resettlement clients. This position requires excellent communication skills, ability to problem-solve, discretion, and attention to detail. The Community Outreach Coordinator reports to the Resettlement Director.


ABOUT THE ORGANIZATION: Jewish Social Services (JSS) is a 40+year-old organization, comprised of people committed to improving the lives of individuals and families of all religions and nationalities. We meet people where they are. Our programs are designed to help people manage mental health and physical health; to care for and connect seniors to needed services and programs; to provide emergency financial assistance to empower them with self-sufficiency; and to welcome and help resettle and provide legal assistance to refugees from around the world. Agency offices are located on the westside of Madison.


Housing Coordination

  • Conduct ongoing outreach to current and potential landlords and property managers, building strong working relationships with the goal of increasing access to housing for refugee families and to coordinate client home repair requests as needed.
  • Develop and maintain knowledge of housing standards, including local housing code, and any and all standards specified through refugee resettlement contracts.
  • Regularly visit apartment complexes to ensure housing meets the minimum standards.
  • Secure safe, appropriate, affordable housing for refugees prior to their arrival in the US.
  • Prepare and plan temporary housing such as hotel or Airbnb in case of delayed permanent housing upon arrival.
  • Organize and oversee the setup of housing for refugees, including coordinating signing of leases.
  • Arrange the logistics of new arrival home set-ups, including furniture orders and delivery, planning and placing purchase orders, and establishment of utility connections and home safety inspections.
  • Ensure accuracy and completion of leases maintained in client case files are following JSS policies.
  • Ensure client fully understands the lease term and conditions and client attains a copy of the signed lease
  • Other duties as assigned by the Resettlement Director.

Volunteer Management

  • Recruit, screen, interview, and train volunteer groups to participate in the JSS’ co-sponsorship “CARA” program.
  • Provide orientation sessions, training, and ongoing supervision for all accepted volunteers.
  • Work with the JSS Resettlement staff to coordinate volunteer groups and the clients they are supporting.
  • Serve as the primary contact for volunteers for the resettlement program, maintain regular communication and act as a liaison between JSS staff and volunteers.
  • Engage in direct and respectful communication to address concerns and conflicts that arise.
  • Maintain and update training material and resources for new and existing volunteers.
  • Conduct interviews and surveys with program participants.
  • Maintain electronic volunteer records for the resettlement program, enter case notes and records in databases, and manage monthly volunteer timesheets.
  • Track the development and outcomes of community partnerships across programs.



  • Bachelor’s degree or equivalent combination of work and/or lived experience.
  • Demonstrated success working and communicating effectively in a multi-cultural, multi-lingual environment.
  • Proven ability to contribute both independently and as a key team member.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize duties, and manage time effectively.
  • Detail oriented with excellent organizational skills and ability to multi-task
  • Proficient in Microsoft Office applications, databases, email, and internet applications.
  • Comfort and ability to speak in front of, present to, and train large groups.
  • Ability to maintain regular, timely, and ongoing communication with varied stakeholders.
  • Must be able to work a flexible schedule that prioritizes clients’ needs and capabilities. Some evening and weekend work required.
  • Fluency in English, both verbal and written.
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area, often driving clients as passengers.
  • Language skills beyond English a plus.


  • Not required, but nice to have:
    • Familiarity with the refugee communities served, particularly Afghans and Congolese, with demonstrated competence and sensitivity.
    • Fluency in Farsi/Dari, Pashto, Swahili or Arabic.



Compensation is $36,000-$42,000 depending on experience. This is a 40 hour/week position. Generous benefits include medical, dental, long-term disability, life insurance, flex spending, 403(b) with 5% agency contribution (after 1 year), vacation and sick days, secular, Jewish and floating holidays:


Please submit a thoughtful cover letter and resume to Please include RRCommunity Outreach in the subject line. Position open until filled.


Organization: Jewish Social Services of Madison

Job Location: Madison, WI