Comprehensive Community Services Service Facilitator

RISE is an emerging leader in coordinated care and mental health service delivery in Dane County
and the Greater Madison area. We embrace a strengths-based approach in partnering with others to
address the mental health and wellness needs of our community. We value collaboration, learning,
and growth. We encourage personal and professional growth in all positions in our agency and seek
new talent that will continue to enrich and diversify our workplace perspective and our connection to
the community.
The Comprehensive Community Services (CCS) Service Facilitator is responsible for providing service
coordination and support aimed at reducing the impact of serious mental health challenges in youth
and young adults (ages 6-35). CCS is a statewide program administered by counties for program
participants who are in need of ongoing services for a mental illness, substance use disorder, or a
dual diagnosis beyond occasional outpatient care, but less than the intensive care provided in an
inpatient setting. The program participant works with a dedicated team of service providers to
develop a strengths-based treatment and recovery plan to meet the participant’s unique needs and

Position Responsibilities:
Direct Service
1. Receive and review CCS referrals of youth and young adults that have been recommended to
receive service facilitation services.
2. Utilize effective strategies to engage program participants, enhance motivation, and
encourage meaningful, collaborative, and strengths-based goal planning and progress.
3. Provide assessment, crisis planning, linkage, and system-wide service facilitation to assertively
respond to the urgent and emergent needs of enrolled program participants.
4. Provide screening and assessment, service linkage, service facilitation and other allowable and
appropriate services on the CCS service array in a manner that is trauma-informed, culturally
relevant, and non-stigmatizing.
5. Develop collaborative and comprehensive individualized assessments and recovery plans and
other related paperwork including Chapter 51 status reports and adhere to the required
paperwork deadlines.
6. Assist the program participant with identifying and establishing natural and professional
supports in the community.
7. Maintain contact with program participants to a degree sufficient to support effective
engagement as well as monitor and assist progress.
8. Coordinate recovery team meetings at least every six months.

1. Complete and submit billing for all billable services and all other documentation within the
CCS time frame.
2. Complete all participant-related and program-related paperwork according to established

Program Development & Implementation
1. Evaluate progress in reaching recovery goals and make recommendations for higher or lower
levels of care as appropriate.
2. Consult regularly with supervisor and colleagues regarding program participants’ needs and
progress utilizing a team approach.
3. Plan, attend and participate in in-service trainings, conferences, and outside training programs
as authorized and directed.
4. Provide participant-related backup services to colleagues as needed.

Required Qualifications:
• Bachelor’s Degree in social work, psychology, or closely related field
• Demonstrated experience working with individuals or families on issues related to mental
health, community resources usage, coordination of services and/or advocacy
• Commitment to strength-based, trauma-informed, recovery-focused programming
• Ability to drive self and others via vehicle
• Daily access to a reliable vehicle, with valid drivers’ license and insurance
• Demonstrate strong written and verbal communication skills
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook
and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of
• Demonstrate ability to build strong working relationships with participants, providers, and the
CCS team and work in partnership with external and internal team members/agencies

HIPAA Regulations:
As a required part of employment with RISE, the employee must preserve all rights and protections
under the Health Information Portability and Accountability Act (HIPAA) of 1996 for the participant
population served by this agency; it is the obligation of the employee to ensure that private health
information is protected and that disclosures are permitted only with appropriate authorization. The
employee is required to comply with all Federal and State regulations as part of the organization’s
HIPPA training which describes the policies and procedures for the agency.

Physical Demands:
While performing the duties of this job, the employee is required to sit at a desk and computer for
long periods of time, is occasionally required to stand; use hands and fingers to operate and handle
keyboards and computer controls. May be requested to lift materials of up to 35 lbs. Specific vision
abilities required include close vision reading. The position requires sitting, standing, stooping,
bending, lifting, walking, climbing, speaking, and driving. This position also requires the employee to
provide services at a variety of locations within the community. As such, work conditions in offsite
locations will vary. The noise levels in the work environment may vary, as is expected when working
with young adults and families. The functions of this position are varied in nature and require the
ability to make clear and concise presentations and to respond in an effective and appropriate
manner during crisis. The employee is required to communicate effectively via verbal, audible and
written means.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

Application Instructions:
Send completed application form and resume to
Alternatively, fax to (608) 250-6637 or mail to:
Attn: Human Resources
2120 Fordem Ave
Madison, WI 53704

If you need technical assistance or an accommodation during the application/hiring process, please
email us at or call (608) 250-6334.
• Application Form available at
• Application packet must be complete to be considered.
• Applications will be reviewed upon receipt.
• Please submit your application as soon as possible for early consideration. Position will
remain open until filled.
• Criminal background check is required for employment.
• Valid Wisconsin Driver’s License, access to reliable transportation, and automobile insurance
are required

RISE is an Affirmative Action/Equal Opportunity employer. RISE offers equal employment
opportunities to all employees and applicants for employment, upgrading, demotion or transfer,
recruiting, layoff or termination, rates of pay or other forms of compensation, selection for training
including apprenticeship insofar as it is within our control without regard to race, color, religion, sex,
sexual orientation, national origin or ancestry, income level or source of income, arrest record or
conviction record, less than honorable discharge, gender identity, physical appearance, political
beliefs, student status, genetic information, marital status, age, disability, or any classification
protected by federal, state, or local laws.

The information written in this job description indicates the general nature and level of the work to be
performed. This job description is not designed to contain or be interpreted as totally comprehensive
of every job duty, responsibility, or qualification required by an employee assigned to this position.
While employed in this position, an employee may be required to perform other duties not listed in
the description. This document does not create an employment contract, implied or otherwise, other
than an “at-will” employment relationship. RISE retains the discretion to add duties or change the
duties of this position at any time.