Master’s Level Case Manager

Under the direction of the CCS Program Manager and CCS supervisor, work involves providing comprehensive, person-centered, team based, community treatment to adults, youth, and families living with mental illness, substance abuse or co-occurring disorders receiving services through the Comprehensive Community Services. Work primarily includes the provision service facilitation and can include psychosocial rehabilitation, skill development, psychotherapy, and other services on the CCS service array according to treatment plans.  In conjunction with service provision, responsibilities may include the development and maintenance of case records, benefits, plans and reports in accordance with DHS 36, other relevant program codes, Social Security and Medicaid requirements. Work in collaboration with a treatment team, other HSD employees, families and collateral agencies. Supports and promotes the vision, mission, and guiding principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.”

65% Provide psychosocial rehab services in the form of case management that are person-centered, trauma informed, team oriented, and community based in accordance with DHS 36 (and other relevant program codes). These activities are to be completed in collaboration with a treatment team, other HSD employees, families and collateral agencies.

  • Complete functional screens, Reaching Recovery tools, comprehensive assessments, recovery plans, and discharge documents within appropriate time frames. Complete other state reporting requirements.
  • Coordinate and monitor clinically relevant treatment plans and teams ensuring that services are culturally competent, recovery oriented and involve consumer participation. Testify at court proceedings as needed
  • Advocate for, develop, and support community resources to keep people in the most natural and least restrictive living environment.
  • Respond to team emergencies as requested and needed. Support and cover for team members as appropriate.
  • Regularly assess and communicate consumer mental status, areas of functioning, suicide and homicide risk, safety concerns, achievement towards goals, and symptom patterns. Maintain prompt communication with family members, team members, Crisis, and collateral agencies.

10% Complete administrative tasks in accordance with DHS 36, Social Security and Medicaid, other codes, and policy and procedure requirements.

  • Using the appropriate format, accurately document all consumer contacts in the designated database, provide detail in each note as required to both communicate important clinical information and provide justification for billing.
  • Document 100% of your time in Avatar and complete timesheets as required.

10% Attend in-services, trainings, division/department meetings, committee meetings and trainings as requested or approved by your supervisor.

5% Perform other duties as assigned.


Success Factors (KSA’s)


.- Knowledge of assessment and treatment of persons across the lifespan whom have mental illness or substance abuse disorders including co-occurring disorders. Ability to diagnosis people.

– Knowledge of assessment techniques and the ability to make sound assessments and form solid clinical plans based on the assessment information.

– Ability to embrace and nurture a person centered, trauma informed, recovery oriented framework and culture for service delivery.

– Extensive knowledge of therapeutic and psychosocial rehabilitation interventions for children, youth, adults, and families with complex needs.

– Knowledge of the laws, regulations and practices pertaining to DHS 36, DHS 35, 48, 51, and 55.

– Knowledge of psychotropic medications, their effect, side effects and abuse potential.

– Knowledge of community resources and how to effectively utilize them.

– Ability to plan and organize work effectively.

– Ability and skill to maintain accurate current records and prepare clear and concise reports.

– Ability to establish and maintain effective working relationships with agency staff, community members, families, and collateral agencies

– Knowledge of various cultures and diverse populations and ways in which cultural values impact individuals, families, and the community.

– Ability to make assessments and provide or refer for appropriate treatment.

-Ability to manage one’s time and emotions in an environment of rapidly changing priorities.

-Ability and comfort in assessing risk and safety planning.

-Ability to accept feedback and apply feedback given.


Job Requirements, Education, Training & Experience


-Master’s degree required and coursework in areas directly related to providing mental health services including master’s in clinical psychology, psychology, school or educational psychology, rehabilitation psychology, counseling and guidance, counseling psychology or social work from an accredited college or university (DHS 36.10(2)(g)14).

-Must possess and maintain a current unrestricted (not due to corrective lenses) driver’s license and auto insurance pursuant to the Rock County Administrative Policy and Procedure Policy 5.02 and 5.27.

-Must complete 20-40 hours of training specific to CCS and DHS 36 within three months of hire date..


Essential Job Functions (physical elements, equipment and working conditions)


Physical elements

  • Ability to stand, walk and sit.  Physical movement occurs a majority of the day.
  • Inside and outside work with exposure to weather conditions.
  • Potential for contact with unpredictable and aggressive persons.
  • Must be willing to transport consumers in your personal vehicle and be exposed to challenging and unpredictable environments.
  • Participate in disaster evacuations and fire drills when circumstances warrant.  Maintain safety procedures.
  • Lifting and carrying up to 25lbs frequently.


Equipment use

  • Ability to use a computer and keyboard.
  • Must become efficient at using a computerized documentation system within 2 months of hire including the use of Microsoft Word.


Working conditions

  • Able to work in multiple locations including the office, client’s home, and a variety of community locations.
  • Available to work a flexible schedule including working evenings when needed to meet client needs.
  • Ability to flex time when needed to coordinate consumer emergencies, care and recovery plan services.
  • Potential exposure to physically or verbally abusive persons.
  • Potential exposure to unsanitary homes and high stress environments.
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