Operations Manager – Youth Services Center

This position plays a key role in leading the Youth Services Center that serves youth and their families with complex needs. The Operations Manager is responsible for creating and sustaining a culture of care and practice which is welcoming, responsive, and focused on the comprehensive safety and wellbeing of youth, families and staff. Oversees the effective implementation, operations, and outcomes of DOC 346 and DCF 59 Licensing Regulations. Leads and supports a team of Supervisors who are responsible for 24 hour care at the YSC. Responsible for supervision (clinical and administrative), quality improvement, personnel management within a trauma-informed framework, regulatory compliance, and collaboration with Administrative Services Division staff. Demonstrates leadership in collaboration with key community partners. Works as part of a team of Supervisors and Managers who share responsibility for the Children, Youth & Families continuum of care. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Leadership Charter, Professional Standards, and “Commitment to My Co-Workers.”

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