Care Navigator Mental and Behavioral Health. Full-time

The MBH Access Department is responsible for coordinating patient and client services in order to provide timely and quality access to Mental and Behavioral Health Services at Children’s Wisconsin. In conjunction with the patient’s provider, the Care Navigator is responsible for organizing and coordinating support services and treatment outside of Children’s Wisconsin for the patients and their families.  Care Navigators provide community resources and make referrals, check in with families regarding at home therapeutic interventions the therapist prescribed, assist with navigating school services such as the IEP process, complete safety check-ins with families between therapy sessions or while a therapist is out of the office, attend team meetings and support the family while in higher level of care services, advocate for the patient/family when they feel their voice is not being heard, assist with guardianships,  schedule follow-up services, navigate financial/insurance challenges, and remove barriers to receiving services. The Care Navigators are additionally available by phone to families in a crisis when they are unable to quickly speak with their provider. The Care Navigator is able to support the family through the crisis and connect with their MBH care team as needed.

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