CCS Service Facilitator/Case Manager/Clinician

Hope Inspired is a mental health, substance use, and human service agency. We work in partnership with the Dane County Comprehensive Community Services (CCS) program to provide services to clients who live with mental health and/or substance use disorders. We are fortunate to be able to guide clients in the management and recovery of the symptoms that bring unwanted outcomes to their lives. This involves Service Facilitation, Skills Building, Psychoeducation, Substance Abuse Treatment and Psychotherapy.

CCS and Hope Inspired utilize Maslow’s Hierarchy of Needs to fulfill a client’s physiological, safety, love and belonging, esteem, and self-actualization goals. CCS and Hope Inspired also embrace SAMHSA’s approach to recovery. This states that recovery: emerges from hope, is person driven, occurs via many pathways, is holistic, is supported by peers and allies, is supported by relationships and social networks, is culturally based and influenced, addresses trauma, involves individuals and families along with community strength and responsibility, and is based on respect.

The position of Case Manager and Master’s Clinician is a dual functioning position in which Master’s level clinicians fulfill the needs of clients through strength’s based assessment, treatment planning, and monitoring of those treatment plans to guide the recovery of clients. This position also provides case management and other services to clients including: Individual/Family psychoeducation (IFPE), Individual Skill Development and Enhancement (ISDE), Employment Related Skill Training (ERST), and wellness management and recovery services. This provides for a rich, well-rounded experience with mental health and substance use disorder clients. Clinicians receive a wide array of supervision and collaboration opportunities, and are supervised to their level of experience, need, and career goals.

Service Facilitator (Case Manager):

As a service facilitation provider with Hope Inspired, you are responsible for utilizing a strengths-based and trauma-informed approach to aid clients in aspects of their life for which they seek assistance. The client decides which direction they want to go, and you are the one to guide by putting services in place that will take the client in the direction of what they want their recovery to be. You then monitor those services to ensure they are continually meeting the needs of the client. This includes ongoing assessment and treatment planning for each client and the timely completion of all 30-day, 6-month, and yearly paperwork. Additionally, all documentation for services must be in the module preferably the same day of service, but no later than two days after the service is performed. All activities should revolve around the client achievement of the highest possible level of independent functioning.

With each client you are assigned to facilitate services you will:

  • Assessment: Complete an intake for your client in coordination with a Dane County intake worker. Within 27 days of intake, complete a thorough and clinically sound assessment of the client’s life including 16 different domains. Throughout the assessment, evaluate and assess difficulties in psychosocial functioning. The assessment is to be updated as significant changes occur, but at least every 6 months.
  • Recovery Planning: Based on the assessment, by day 27, develop a 6-month Recovery/Treatment Plan with the client’s goals and measurable objectives to alleviate difficulties identified in the assessment. Monitor and evaluate progress and make adjustments to the Recovery/Treatment plan as needed, but at least once every six months. Facilitate recovery team meetings as needed, but at least once every 6 months to discuss progress of the client and provide positive reinforcement for positive steps toward recovery.
  • Case Management/Service Facilitation: Assist clients in self-advocacy; help clients obtain and maintain other necessary services such as medical, dental, legal, financial, and housing services; Provide intervention including psychosocial evaluation and counseling of clients, families and groups; engage clients natural resources; referral to community resources; Oversee the performance of array providers to ensure services they are providing clients are matching identified goals and making progress; Serve as an advocate and liaison between the client and social, financial, community, health and legal services/resources
  • This part of the job is a “boots on the ground” position where you are very involved with your clients to help them obtain what they need, you advocate for them, you empower them, and you are their go-to person. This requires the ability to be flexible, multi-task, and to be willing to do what needs to be done to support the client.
  • Examples of duties: Attend psychiatric appointments with your clients, help your clients apply for housing, social security, or other services, help them understand and maintain their health and food benefits, guide them through anxious situations, help them make phone calls, get them to their medication assisted treatment appointments by taking them yourself, or, preferably, setting them up cab rides, provide appointment reminders to them, run their team, review their teams notes and ensure the team is attending to the goals listed in their recovery plan, write their recovery plan and assessment and update every six months, call the police if they need a welfare check due to suicidality, put referrals in for treatment,

Array Services Provider:

As an array services provider with Hope Inspired, you will have the opportunity to provide: Individual Skills Development and Enhancement (ISDE), Family and Individual Psychosocial Education (IFPE), Employment Related Skill Training (ERST), and Wellness Recovery and Management services, as well as anything else you are licensed to do within your scope of practice, which may include Psychotherapy and Substance Abuse Treatment in addition to the opportunities listed below:

1. Individual skill development and enhancement (ISDE) services include training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member’s service plan. Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member’s service plan. Services provided to minors also focus on improving integration into and interaction with the minor’s family, school, community, and other social networks. Services include assisting the minor’s family in gaining skills to assist the minor with individual skill development and enhancement.

2. Individual and/or Family Psychoeducation (IFPE) services include providing education and information resources about the member’s mental health and/or substance abuse issues. Skills training. Problem solving. Ongoing guidance about managing and coping with mental health and/or substance abuse issues. Social and emotional support for dealing with mental health and/or substance abuse issues.

3. Employment-related skill training (ERST) services address the member’s illness or symptom-related problems in finding, securing, and keeping a job. Services may include, but are not limited to: employment and education assessments; assistance in accessing or participating in educational and employment related services; education about appropriate job-related behaviors; assistance with job preparation activities such as personal hygiene, clothing, and transportation; on-site employment evaluation and feedback sessions to identify and manage work-related symptoms; assistance with work-related crises; and individual therapeutic support.

4. Wellness management and recovery services, which are generally provided as mental health services, include empowering members to manage their mental health and/or substance abuse issues, helping them develop their own goals, and teaching them the knowledge and skills necessary to help them make informed treatment decisions. These services include: psychoeducation; behavioral tailoring; relapse prevention; development of a recovery action plan; recovery and/or resilience training; treatment strategies; social support building; and coping skills.

Recovery support services include: assisting the member in increasing engagement in treatment, developing appropriate coping strategies, and providing aftercare and assertive continuing care. Continuing care includes relapse prevention support and periodic follow-ups and is designed to provide less intensive services as the member progresses in recovery.

KSA’s (Knowledge, Skills and Attributes) needed:

-Compassion and Empathy: A true desire/care for our fellow human beings and the ability/desire to treat clients and co-workers with unconditional positive regard

-Communication skills and ability to articulate treatment plans to clients, loved ones, and other colleagues

-Ability to speak with clients with a voice of and from a perspective of care and concern; ability to utilize cultural humility in a professional and productive manner,

-Socially aware and forward thinking regarding common social barriers and social determinants of health; genuine acknowledgement of the barriers clients face; a true understanding of equity, and fierce advocacy for clients and for needed community change.

-Exceptional Organizational and record-keeping skills, as well as the ability to manage multiple clients and multi-task, strong clinical writing skills

-Critical thinking and problem-solving skills to assess and assist clients, creative solution focused thinking

-Motivational interviewing skills to guide clients in their recovery process; Ability to understand and assess a client’s stage of change and meet them where they are at

-Desire to participate in agency and community policy change discussions and activities to meet the needs of our clients and any marginalized, oppressed, or disadvantaged population

-Computer literacy and general computer skills to manage case records including the utilization of Google Suites, email, Adobe, DocuSign, and virtual meeting platforms.

In addition to the above job description, there are the following expectations:

  • All notes regarding client services are put into the county module within 2 days of service, but no later than Monday by noon of the following week of service. If the week is at the end of the month, all notes from the month prior must be entered by the 3rd of the next month.
  • All vacation requests of two days or more must be pre approved by leadership. All vacations must be added to the vacation calendar by the employee


Bachelor’s, Master’s, or PhD (Master’s or PhD preferred, or Bachelor’s with a WI Certified Social Work (CSW) license) in the mental health field: (Social Work, Counseling, Substance Use, Psychology, etc.)

Pay will be based on experience and degree level. Additional pay for dual licensure. Clinical supervision offered for Master’s level clinicians working on hours for clinical licensure.

Range: $35-$50 per client contact hour. We value our employees and value/promote employee wellness. We take good care of our team members so we can all take good care of the people we serve.

Hope Inspired is an Equal Opportunity Employer and is committed to embracing our staff’s perspectives and unique care they bring to their work. Applications from BIPOC individuals, LGBTQIA+, and persons with disabilities are encouraged.

  • Other important information: We currently work from home offices, but living in or somewhat near Dane County is required, as we do see many of our clients in the community or in their homes. We will soon have an office in Madison to work from as well, but people will continue to have the choice to work from home. This is a fairly independent position in which you schedule your time, you are responsible for documenting your time and duties through your notes on your clients, and there can be minimal supervision if you are doing your job well and excelling at taking care of your clients needs. Leadership does support you in ensuring you are doing everything you can for your clients, and are available for consultation and support. We also provide many opportunities for collaboration, support, and contact with the rest of the team for comradery. We have an excellent team at Hope Inspired; we are progressive, and care greatly for our clients and care about equitable practices. We support staff in maintaining good work/life boundaries to prevent burnout. We support a small caseload level (8-15 case management clients) in order to do our best work. There are paperwork deadlines, case note deadlines, and we are looking for someone who is self-motivated, a self-starter, passionate about our clients/work, and organized to do well in this position.
If you are interested in working with Hope Inspired, please submit your resume to: and

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Day shift, Monday to Friday. No night, no weekends.

Organization: Hope Inspired
Job Location: Madison, WI