LTE Case Manager (ACS – APS)



The Dane County Department of Human Services (DCDHS) – Adult Community Services (ACS)
Division is recruiting for a limited term employee (LTE) Case Manager. The current vacancy is located within Adult Protective Services (APS). DCDHS considers telecommuting to be a viable, flexible option and will provide more information during the interview process. LTEs are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.


Equity, Definition and Examples of Duties



As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.



Case Managers work closely with children, adults, families, guardians, service providers and natural supports. Promote self-determination, community belonging, valued social roles, the sharing of ordinary places, opportunities for contribution, and choice while seeking to ensure health and safety.



Work with adults who are alleged to have been the subject of physical abuse, emotional abuse, financial abuse, neglect and/or self-neglect. Assure adequate legal protections are in place for adults who have dementia, developmental disabilities, brain injuries, chronic health conditions and mental health needs. Receive guardianship referrals from a variety of sources; provide consultation regarding alternatives to making a formal referral for guardianship; respond to and investigate self-referrals and referrals from the community, provide alternatives to guardianship. Determine whether reports are substantiated. Assess the needs of adult individuals, develop service plans, make referrals to services, serve as an advocate, assess competency, coordinate interventions with other Dane County Department of Human Services (DCDHS) staff, county agencies, law enforcement and community providers and provide short term follow-up monitoring. Plan and implement community education events and materials. Serve on committees, multi-disciplinary teams and other community workgroups. Provide intake for the APS Helpline. May assist in the guardianship process and annual reviews for individuals under protective placement. Help human service agencies, family members and the community to understand Wisconsin Statutes and regulations related to APS. Prepare correspondence, reports and other written records as required. Participate in relevant in-service training programs to maintain clinical competence and leadership. Perform other duties as assigned.


Education, Experience & Special Requirements


Education, Training and Experience:

Requires a Bachelor’s Degree in a human services field (social work, psychology, sociology, nursing, counseling, etc.) and one (1) year of professional experience working with adults who have dementia, developmental disabilities, brain injuries, chronic health conditions, or mental health needs.


Special Requirements:

Requires a valid driver’s license, access to reliable personal transportation and a good driving record.


Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.


Physical and Environmental Work Requirements:

Office environment. Must be available to work occasionally on evenings or weekends. Some out of county travel, with occasional overnight travel. Ability to see and hear within normal ranges with or without adaptive devices. Ability to use finger, wrist, hand and arm motions. Ability to sit and stand.


Knowledge, Skills & Abilities


Basic understanding of human development and behavior. Knowledge of current human service philosophies and approaches such as self- determination, person-centered planning, community inclusion, trauma informed care and asset based community development. Knowledge of, and experience applying case management methods, techniques, policies, procedures and treatment techniques. Knowledge of investigation procedures and applying motivational interviewing techniques. Experience facilitating group and individual counseling for different clientele. Knowledge of computer based applications including word, excel and other related software. Ability to use a computer to generate reports, complete forms, and document case activity. Ability to prepare and maintain complex records and reports. Ability to develop positive, long-term relationships with people, understand their concerns and act to address them in a timely, respectful and effective manner. Ability to quickly acquire and apply knowledge of laws, regulations, policies and procedures relating to the target population. Knowledge of and ability to access community resources. Ability to prioritize, calmly manage and resolve urgent or crisis situations. Capacity to organize large amounts of information and manage complex situations to achieve the most effective individual and programmatic outcomes. Ability to be decisive, consistent and diplomatic. Excellent personal, written and verbal communication skills. Ability to follow oral and written instructions, autonomously meet deadlines, participate in and appropriately use supervision. Ability to participate effectively as a team-member. Ability to engage and work with people from diverse ethnic and cultural backgrounds with understanding and respect for the individuals and their differences.

Organization: Dane County Department of Human Services

Job Location: Madison, WI

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